Consultant - User Experience Design at IONOS DE

At IONOS, you will join the leading European provider of cloud infrastructure, cloud services, and hosting solutions. We work in partnership with diverse teams across the organization and offer a long-term perspective in one of the most future-proof industries. Our culture is defined by open structures, a direct form of address, flat hierarchies, and a strong sense of team spirit. We believe that professional success and enjoyment go hand in hand, and we provide the environment to make that possible. As we continue to grow, we are looking for new colleagues who want to grow with us.

Key outcomes

• Take end-to-end ownership of a product area on our websites and online shops or for a brand within the IONOS group, working alongside cross-functional experts.
• Collaborate closely with Product Owners, Development, Data, Product Marketing, Sales, Customer Service, and external agencies to align on priorities and deliverables.
• Design and refine UX concepts, user flows, and wireframes for our international website sections, ensuring they support clear conversion and usability goals.
• Balance user needs, usability standards, and conversion targets when developing new solutions.
• Analyze web analytics data, heatmaps, and user feedback to identify friction points and generate testable hypotheses.
• Plan and support A/B tests and conversion-rate optimization initiatives together with our Product Owner and Data teams.
• Contribute to the ongoing development of our group-wide design system and propose innovative ideas, including exploratory concepts.

Requirements

• Several years of professional experience in UX design, preferably within e-commerce or platform environments.
• Strong understanding of conversion optimization and customer journey mapping.
• Practical experience with web analytics tools such as Adobe Analytics or GA4, and ideally with testing platforms such as Adobe Target or Optimizely.
• Proficiency with design and collaboration tools including Figma, Miro, Mouseflow, or similar user-testing applications.
• Ability to work independently and in a structured manner with a clear focus on results.
• Enjoyment of cross-functional teamwork and an open, collaborative mindset.
• Professional fluency in both English and German at a minimum of B2 CEFR level.
• Experience leading teams, either in a formal management capacity or through informal leadership.
• Skill in translating complex user and business requirements from multiple stakeholders into coherent workflows and design concepts.

Preferred qualifications

• Prior experience contributing to or maintaining a shared design system at scale.

Compensation

We offer a competitive compensation package that includes hybrid working arrangements, flexible hours through a trust-based time model, access to subsidized canteen facilities and complimentary beverages at select locations, modern office spaces with excellent transport links, employee discounts on various activities and products, regular company events such as summer and winter celebrations and workshops, extensive professional development opportunities, and a range of wellness initiatives including sports and health courses.

How to apply

We value diversity and welcome applications from all qualified candidates. If you are interested in this opportunity, please submit your application through our careers portal. We look forward to learning more about your experience and how you could contribute to our team.