Community Manager & Support (AMER/EMEA)
Remote
Full Time
#Customer Support
#Community Management
#Crypto
#Telegram
#Discord
DEX Screener is a real-time blockchain analytics app used by 5M+ crypto traders every month. As a small, lean team of 10, we are deeply involved in the rapidly expanding crypto industry. If you're reading this, you likely already know about us :)
If working on a fast-growing product used by a butt load of people seems interesting to you then read on.
About the role
You will play a key role in managing our digital community and providing top-tier customer support. This position is crucial for shaping and maintaining the voice and presence of DEX Screener across various digital platforms, including Telegram and Discord, while also managing customer support Front. Your contributions will be essential in enhancing our community engagement and support services.
You must
- You can work from anywhere in the world; the shift is consistent across the following time zones (meaning the work hours are the same, just converted to local times):
- GMT-4: Saturday-Wednesday from 9am to 5pm
- GMT: Saturday-Wednesday from 1pm to 9pm
- GMT+2: Saturday-Wednesday from 3pm to 11pm
- GMT+5:30: Saturday-Wednesday from 6:30pm to 2:30am
- GMT+7: Saturday-Wednesday from 8pm to 4am
- Friday-Tuesday also works fine!
- Strong resilience and patience when handling inquiries from both beginner and occasionally frustrated users in the crypto space.
- Proven experience managing Telegram and Discord channels and bots.
- Familiarity with customer support systems (we use Front.com).
- Excellent communication and community engagement abilities. Comfort working independently in a small team.
- Fluent in 'crypto-bro' language: You should be comfortable with cryptocurrency jargon and the unique culture of the crypto community.
Nice to have
- You’ve dabbled in crypto before. It’s okay if you have a bunch of memecoins in your portfolio too, we’re not judging!
- Basic technical knowledge of blockchain technologies and security. Nobody can rug you!
- Experience with advanced community engagement tools or analytics.
- Familiarity with different cultural nuances within the global crypto community.
DEX Screener
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Company Size
1-10
Markets
