Community Manager & Support (AMER/EMEA)
Remote
Full Time
#Customer Support
#Community Management
#Crypto
#Telegram
#Discord
At DEX Screener, a real-time blockchain analytics platform trusted by more than five million crypto traders each month, we operate as a focused team of ten people deeply embedded in the fast-moving world of digital assets. We are looking for a Community Manager and Support specialist to join us on a full-time remote basis, helping shape how users experience our product across the AMER and EMEA regions.
Responsibilities
- Oversee daily activity on our Telegram and Discord channels, moderating discussions, answering questions, and keeping the tone consistent with our brand.
- Handle incoming customer support requests through our Front.com system, guiding both new and experienced traders through issues with patience and clarity.
- Build engagement initiatives that strengthen the connection between our users and the DEX Screener team while representing the product’s voice across digital platforms.
Requirements
- Several years of hands-on experience managing active Telegram and Discord communities, including the setup and maintenance of bots and moderation tools.
- Proven ability to deliver responsive customer support, ideally with direct experience using Front.com or similar ticketing platforms.
- Strong written communication skills and the capacity to work independently within a small, distributed team.
- Fluency in cryptocurrency terminology and comfort navigating the informal culture of crypto communities.
- Resilience when assisting users who may be new to the space or occasionally frustrated, paired with a flexible schedule that aligns with Saturday–Wednesday shifts across AMER and EMEA time zones.
What we offer
- Fully remote work from any location worldwide.
- The opportunity to contribute directly to a lean, high-impact product used by millions of traders each month.
- A collaborative environment where your input on community direction and support processes will be valued and acted upon quickly.
DEX Screener
47 views
Company Size
1-10
Markets






