DEX Screener

Community Manager & Support (AMER/EMEA)

Remote

Full Time

#Customer Support

#Community Management

#Crypto

#Telegram

#Discord

DEX Screener is looking for a Community Manager & Support (AMER/EMEA)

Full Time Senior Remote Customer Support Community Management Crypto Telegram Discord English Remote work

At DEX Screener, a real-time blockchain analytics platform trusted by more than five million crypto traders each month, we operate as a focused team of ten people deeply embedded in the fast-moving world of digital assets. We are looking for a Community Manager and Support specialist to join us on a full-time remote basis, helping shape how users experience our product across the AMER and EMEA regions.

Responsibilities

Oversee daily activity on our Telegram and Discord channels, moderating discussions, answering questions, and keeping the tone consistent with our brand.
Handle incoming customer support requests through our Front.com system, guiding both new and experienced traders through issues with patience and clarity.
Build engagement initiatives that strengthen the connection between our users and the DEX Screener team while representing the product’s voice across digital platforms.

Requirements

Several years of hands-on experience managing active Telegram and Discord communities, including the setup and maintenance of bots and moderation tools.
Proven ability to deliver responsive customer support, ideally with direct experience using Front.com or similar ticketing platforms.
Strong written communication skills and the capacity to work independently within a small, distributed team.
Fluency in cryptocurrency terminology and comfort navigating the informal culture of crypto communities.
Resilience when assisting users who may be new to the space or occasionally frustrated, paired with a flexible schedule that aligns with Saturday–Wednesday shifts across AMER and EMEA time zones.

What we offer

Fully remote work from any location worldwide.
The opportunity to contribute directly to a lean, high-impact product used by millions of traders each month.
A collaborative environment where your input on community direction and support processes will be valued and acted upon quickly.

DEX Screener

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2 applied

Company Size

1-10

Markets

Blockchain

Cryptocurrency

Analytics

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Community Manager & Support (AMER/EMEA) at DEX Screener