Community Engagement Manager
Hybrid
Full Time
#Marketing
#Community Management
#Program Development
#Public Speaking
#Cross Functional Collaboration
#User Research
Since 2013, Doctolib has been on a mission to build a healthier world through innovative, next-generation technology. With a dedicated team of over 2,800 people across Europe, we simplify the daily lives of healthcare professionals and provide a seamless, secure care journey for more than 80 million patients. Following our acquisition of Siilo, Europe's largest medical network, we are more committed than ever to fostering connection and innovation in the medical field. We are looking for passionate individuals who want to help us bridge the gaps in healthcare at scale.
The opportunity
We are seeking a Senior Community Engagement Manager to join our team in the Netherlands. In this role, you will be the heart of our efforts to nurture and expand our network of healthcare professionals. You will take ownership of our community strategy, from designing new programs to managing existing ones like Prisma. By acting as a bridge between our technology and the people who use it, you will ensure our solutions truly resonate with the needs of the medical community while representing our mission at industry events and conferences.
A day in the life
- You will actively manage and grow our network of Dutch healthcare professionals, focusing on increasing user engagement and building lasting relationships.
- You will design and implement creative engagement programs, including the development of brand ambassador initiatives and direct feedback loops to improve our services.
- You will conduct field research by visiting medical practices to gain firsthand insights into clinical workflows and identify the specific challenges our users face.
Who you are
You are an enthusiastic communicator who thrives in collaborative environments. We value a hands-on mentality and a genuine passion for healthcare innovation. Your background should reflect a mix of professional expertise and strong interpersonal skills:
- You hold a degree in a relevant field such as Medicine, Health Management, or Health Economics.
- You are comfortable with public speaking and enjoy representing our brand at industry forums and events.
- You possess an outstanding command of both Dutch and English, allowing you to connect with stakeholders effectively.
- You bring experience in community management or loyalty programs, though we are open to motivated candidates who are eager to develop these skills further.
- You are empathetic, precise, and enjoy working cross-functionally to drive user satisfaction.
Why you'll love it here
We believe in supporting our employees both professionally and personally. When you join our team, you will enjoy a variety of benefits designed to help you thrive:
- A flexible hybrid work environment that balances office collaboration with remote work.
- Comprehensive learning and development opportunities to help you grow your career.
- A home office budget to ensure your workspace is comfortable and productive.
- A generous wellness program, including access to mental health support and coaching.
- 27 days of annual leave, with the potential to earn more over time.
- Relocation assistance if you are moving for the role.
- Opportunities to give back through our Solidarity Days program.
