Communications Analyst
72k - 88k USD
Remote
Full Time
#Engineering
#SQL
#Python
#Snowflake
#Visual Studio Code
#JupyterLab
#Git
#Bitbucket
#Jira
#Confluence
#Agile
About this role
As a Communications Analyst, you will be helping Petvisor’s enterprise customers benefit from this data by analyzing customer data and creating custom audience segments to meet their specific needs. This entails understanding the workings of the products from the data perspective, identifying customer utilization patterns, and correlating with data requests. This role offers a unique opportunity for individuals passionate about data analysis and customer satisfaction to contribute to our goal of enabling customers to succeed with our products.
Apply if you’re excited about:
- Use pre-existing processes (including documented queries and models) to provide answers to internal stakeholder inquiries related to outbound communications, features & functionality, and/or product status
- Work closely with customers to understand their messaging requests and create custom segments of customers that meet their outreach goals
- Translate high-level business or customer objectives into accurate, effective segmentation solutions, then deliver those insights to the product team. Continuously refine and optimize segmentation based on customer feedback and quality checks
- Collaborate with the QA team to clarify product functionality against the request and desired product behavior
- Document the process of creating custom audience segments, including data sources, methodologies, and any specific customer preferences or requirements. Maintain this documentation as it evolves
- Collaborate with cross-functional teams including product managers, QA, developers, and strategic enterprise account managers, to ensure alignment between customer requirements and product capabilities
- Serve as the subject matter expert and go-to resource for delivering targeted audience-based messaging in a data-driven way
- Facilitate inquiries into our audience capabilities, then interpret and explain the findings to stakeholders clearly and concisely–addressing any questions or concerns they may have
About You
- Relentless attention to detail to ensure data results are accurate and complete
- Comfortable with data retrieval, analysis, and manipulation using tools such as SQL and Python (Examples include: aggregating recipients lists, joining disparate data sets, scrubbing one list against another to exclude, auditing list output against requirements)
- Comfortable learning and using tools y such as Snowflake, Visual Studio Code or JupyterLab, Git, andBitbucket, are required
- Comfortable with Jira, Confluence, and Agile processes
- Internal and/or external consulting or customer-facing experience with the ability to effectively communicate technical concepts to non-technical stakeholders
- Exemplary written and verbal communication skills coupled with unparalleled follow-up skills
- Customer-centric mindset with a strong commitment to delivering high-quality solutions and exceeding customer expectations
- Proactive and inquisitive learner who seeks out and capitalizes on opportunities for efficiency
- Previous experience in a similar role, the veterinary industry, and/or familiarity with SaaS products and/or Enterprise services is a plus
Benefits & Perks:
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 13 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Annual base salary
Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company’s innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.
We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
