Rackspace
Cloud Engineer I
Remote
Full Time
#Product
#Cloud
#Linux
#Unix
#Technical Support
#Automation
#Customer Experience
#Security
#Tooling
Rackspace is looking for a Cloud Engineer I
Full TimeJuniorRemoteProductCloudLinuxUnixTechnical SupportAutomationCustomer ExperienceSecurityToolingEnglishRemote work
Job Description Summary:
Support internal and external customers on multiple cloud and virtualized platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
Job Description:
The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support on cloud platform and Linux/Unix OS to our customers via the phone, ticketing system, and automation.
· This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process
· Responsible for the support of internal and external customers on multiple platforms.
· Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
· Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
· Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams.
· The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest; alternatives which may better serve the stability and security of the customer's solution.
· Keeps informed of emerging technologies
· Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
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