Client Support Engineer at Trumid

Trumid is shaking up the fixed income trading world. Since our start in 2014, we have grown into one of the top three corporate bond e-trading platforms in the U.S., serving a massive network of over 890 buy- and sell-side institutions. We pride ourselves on being a place where innovation happens at scale, and we are looking for a sharp, collaborative, and ambitious Client Support Engineer to join our high-energy team and help us continue our rapid growth.

Role at a glance

This is a full-time, senior-level position designed for someone who thrives in fast-paced environments. We operate on a hybrid work model, and while this role is based in our vibrant trading environment, we are open to candidates who can excel in this high-stakes space. You will be the essential bridge between our technology and the traders who rely on it every day.

Your impact

• Act as the primary technical and functional advocate for our clients, ensuring their trading experience remains seamless and efficient.
• Lead incident management efforts by diagnosing complex issues, performing root cause analysis, and coordinating with engineering teams to minimize downtime.
• Leverage SQL and PostgreSQL to generate critical data reports, while collaborating with Sales and Product teams to turn client feedback into platform improvements.

What you'll need

We are looking for a seasoned professional who can balance technical troubleshooting with a human-centric approach. You should be comfortable speaking English fluently and possess the following:

• Over 5 years of experience in financial or technical support, specifically within trading ecosystems.
• Technical proficiency in Linux environments, Python, and BASH scripting for process automation.
• Hands-on experience with monitoring tools like Datadog and Prometheus.
• A deep understanding of database management using SQL, PostgreSQL, and Google BigQuery.
• A proactive, client-focused mindset with the ability to explain complex technical concepts to a variety of stakeholders.

Perks and compensation

We offer a base salary range of $130,000 to $160,000 for this role. Beyond the numbers, we support our team with a comprehensive benefits package, including:

• Fully paid medical, dental, and vision insurance.
• The flexibility of a hybrid work schedule.
• A collaborative, team-oriented culture where your contributions directly influence our success.