Client Success Manager at Honkforhelp

Honkforhelp logo
Honkforhelp

Client Success Manager

Remote

Full Time

#Sales

#Customer Success

#Account Management

#Consulting

#Zendesk

#Asana

#HubSpot

#Communication

#Problem Solving

#Data Analysis

#Training

Honkforhelp is looking for a Client Success Manager

Sign up to unlock quick summaries and profile fit assessments

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

As a Client Success Manager, you’ll combine relationship-building skills with deep product knowledge to help our most strategic customers maximize their value from HONK’s products and services. You’ll work cross-functionally with Sales, Product, and Operations to ensure smooth implementations, sustained confidence, and scalable solutions. This is a unique opportunity to help shape our Client Success function and drive long-term customer impact as the team continues to grow.

Key Responsibilities
  • Lead end-to-end onboarding for new clients, ensuring a seamless handoff from Sales through implementation. Coordinate with internal teams, provide training and documentation, and set expectations for ongoing support.
  • Develop and deliver engaging training to help customers confidently use HONK’s platform and services. Includes creating user-friendly documentation, FAQs, and virtual/in-person sessions.
  • Drive account growth by identifying cross-sell and upsell opportunities within your portfolio, aligned to each customer’s operational goals and product fit.
  • Facilitate regular working sessions with client contacts to provide hands-on support, address roadblocks, and share platform best practices.
  • Track and report on essential KPIs, including net revenue, utilization, conversion, and attachment rates. Leverage these data-driven insights to refine client success strategies and continuously elevate the customer experience.
  • Review support case trends and coordinate with Support and Engineering teams to implement scalable, long-term solutions.
  • Conduct strategic account reviews, analyzing implementation performance and offering forward-looking insights to increase platform value.
  • Provide white-glove support during high-stakes customer events (e.g., seasonal surges, major platform updates).
  • Manage escalations with the Engineering team, serving as the customer’s advocate and liaison.
  • Identify and share our most valuable use cases and user stories with our Engineering and Product teams to inform the product roadmap.


  • Qualifications
  • 5+ years in Customer Success, Account Management, or Consulting within a SaaS environment; experience in automotive or roadside services is a plus.
  • Proven ability to de-escalate complex customer issues with empathy and urgency.
  • You demonstrate excellent communication skills and are equally comfortable presenting to individual contributor stakeholders and directors, and senior-level decision-makers.
  • Experience with tools such as Zendesk, Asana, or HubSpot is a plus, but not required.
  • Passion for solving complex business problems with tailored, scalable solutions.
  • Experience supporting critical workflows for large enterprise customers.
  • A proactive, consultative, and customer-first mindset with a commitment to long-term relationship building.


  • At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
    HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.
    Honkforhelp logo

    Honkforhelp

    1 views

    1 applied
    Visit Honkforhelp
    Share this job
    Copy Permalink
    Open roles at Honkforhelp
    Honkforhelp logo
    Honkforhelp

    Sales Executive Mid Market Insurance

    Remote

    Full Time

    #Sales

    #Insurance

    #Technology

    #Negotiation

    #CRM Solutions

    #Presentation Skills

    #Customer Acquisition

    Honkforhelp logo
    Honkforhelp

    Senior Full Stack Engineer

    Remote

    Full Time

    #Engineering

    #Ruby on Rails

    #RESTful APIs

    #SQL

    #NoSQL

    #Git

    Honkforhelp logo
    Honkforhelp

    Cybersecurity Analyst

    Remote

    Full Time

    #Engineering

    #Cybersecurity Operations

    #Security Policies

    #Software Development

    #Cloud Platforms

    #Network Protocols

    #Security Technologies

    #SIEM

    #Vulnerability Assessment

    #Penetration Testing

    #Regulatory Compliance

    Honkforhelp logo
    Honkforhelp

    Software Engineer Full Stack Ruby

    Remote

    Full Time

    #Engineering

    #Ruby on Rails

    #RESTful APIs

    #HTML

    #JavaScript

    #iOS

    #SQL NoSQL Databases

    #System Design

    #Management

    Honkforhelp logo
    Honkforhelp

    Software Engineer Full Stack Ruby

    Remote

    Full Time

    #Engineering

    #Ruby on Rails

    #RESTful APIs

    #HTML

    #JavaScript

    #iOS

    #Real Time Systems

    #SQL NoSQL Databases

    #System Design

    #Management

    Honkforhelp logo
    Honkforhelp

    Software Engineer Full Stack Ruby

    Remote

    Full Time

    #Engineering

    #Ruby on Rails

    #RESTful APIs

    #HTML

    #JavaScript

    #iOS

    #Real Time Systems

    #SQL NoSQL Databases

    #System Design

    Discover similar jobs
    Lodgify logo
    Lodgify

    Sales Development Representative

    Remote

    Full Time

    #Sales

    #SaaS

    #Lead Generation

    #Customer Engagement

    #Closing

    E
    Edmentum

    Partnership Manager

    95k - 110k USD

    Remote

    Full Time

    #Edtech

    #Sales

    #Education

    #Salesforce

    #Sales Strategy

    #Relationship Building

    #Sales Cycle

    #Market Analysis

    #Customer Success

    #Data Driven

    Ethos Life logo
    Ethos Life

    Annuity Sales Representative

    70k - 200k USD

    Remote

    Full Time

    #Sales

    #Telesales

    #Salesforce

    #Customer Service

    #CRM Software

    #Time Management

    #Communication Skills

    #Pipeline Management

    Instrumentl logo
    Instrumentl

    Account Manager

    Remote

    Full Time

    #Sales

    #SaaS

    #Nonprofit

    #Account Management

    #Customer Success

    #HubSpot

    #Salesforce

    #Zoom

    #Slack

    #Gong

    #Consultative Selling

    #Upsell

    #Outbound Sales

    T
    TelligenTech Inc

    Fresh Graduates

    Remote

    Contractor

    #Technology

    #Training

    #Java

    #.NET

    #Business Analysis

    #QA

    #BI Reporting

    #SAP

    #UI

    #Tableau

    #Cognos

    Pathstream logo
    Pathstream

    Director, End User Content Strategy

    120k - 175k USD

    Remote

    Contractor

    #Content Strategy

    #Marketing

    #Content Marketing

    #Creative Direction

    #Video Production

    #Writing

    #Data Analysis

    #Contractor Management

    #Content

    #Brand

    #Collaboration

    Empowerly logo
    Empowerly

    Enrollment Advisor

    us flag
    United States

    Remote

    Full Time

    #Sales

    #Education

    #Admissions

    #B2C Sales

    #Consultative Selling

    #HubSpot

    #Zoom

    #Google Suite

    #Sales Pipeline

    #Time Management

    #Presentation Skills

    MasterBrand Cabinets LLC logo
    MasterBrand Cabinets LLC

    Area Vice President Dealer Sales

    Remote

    Full Time

    #Sales

    #Sales Leadership

    #Manufacturing

    #Sales Strategy

    #Management

    #Team Leadership

    #Growth

    #Forecasting

    #Performance Management

    C
    Chili Piper

    Sales Development Representative

    Remote

    Full Time

    #Sales

    #Outbound Sales

    #B2B SaaS

    #Outbound Prospecting

    #Lead Generation

    #Sales Strategy

    #Analytical Skills

    #Communication Skills

    #Outreach

    #Cold Calling

    #Product

    Allata logo
    Allata

    Ascend Program - Data

    Remote

    Full Time

    #Data

    #Data Engineering

    #Software Development

    #Data Analysis

    #AI

    #Agile

    #Jira

    #Git

    #Cloud Platforms

    G
    Golinks

    Sales Development Representative

    us flag
    United States

    45k - 65k USD

    Remote

    Full Time

    #Sales

    #SaaS

    #Outreach

    #Cold Calling

    #Prospecting

    #Pipeline Development

    #Cold Outreach

    F
    Flagright.com

    Senior Business Development Representative

    Remote

    Full Time

    #Business Development

    #Fintech

    #Sales

    #Cold Calling

    #Outbound Prospecting

    #Outreach

    #CRM Management

    #Pipeline Generation

    #Research

    #B2B Sales

    TradeLink logo
    TradeLink

    Senior Account Executive

    Remote

    Full Time

    #Go To Market

    #Sales

    #Logistics

    #B2B Sales

    #Sales Pipeline

    #Business Development

    #Stakeholder Management

    #Platform

    R
    Rallyuxr

    Account Executive

    us flag
    United States

    120k - 150k USD

    Remote

    Full Time

    #User Research

    #B2B Sales

    #SaaS

    #Sales

    #Outbound Strategies

    #Enterprise

    #Communication Skills

    #Ops

    #Closing

    Celerion logo
    Celerion

    Inside Sales Representative

    Remote

    Full Time

    #Business Development

    #Sales

    #Clinical Research

    #CRM Software

    #Sales Analytics

    #Lead Generation

    #LinkedIn

    #Communication Skills

    #Presentation Skills

    F
    Form3

    Junior Product Owner

    Remote

    Full Time

    #Payments

    #Product Management

    #Business Analysis

    #user

    #API

    #Data Analysis

    #Stakeholder Management

    #Product

    S
    Sportalliance

    Senior Commercial & Pricing Analyst

    Remote

    Full Time

    #SaaS

    #Analytics

    #Pricing Strategy

    #Financial Modeling

    #SQL

    #AI Tools

    #Revenue Forecasting

    #Business

    #Spreadsheets

    #Scenario Modeling

    #Data Analysis

    SmartBug Media logo
    SmartBug Media

    HubSpot Sales Executive

    Remote

    Full Time

    #Sales

    #SaaS Sales

    #Digital Marketing

    #Outbound Prospecting

    #HubSpot

    #Pipeline Management

    #Lead Qualification

    #Cold Outreach

    #Competitive Analysis

    TradeLink logo
    TradeLink

    Account Executive

    Remote

    Full Time

    #Sales

    #Logistics

    #B2B Sales

    #Business Development

    #Sales Pipeline

    #Stakeholder Management

    #Platform

    U
    Union

    Sales Engineer

    Remote

    Full Time

    #AI

    #Sales

    #Machine Learning

    #MLOps

    #PyTorch

    #TensorFlow

    #Spark

    #Kubernetes

    #Docker

    #AWS

    #Terraform

    #MEDDIC

    Your dream job awaits.

    Explore exciting opportunities, connect with top employers, and ignite your career.