Client Success Manager at JustFund

At JustFund, we are dedicated to resetting the landscape of philanthropy. As the nation’s first and only common grant application platform, we connect funders directly with organizations that are working to advance social and racial justice. Since our founding in 2017, our technology has streamlined the grantmaking process for nearly 200 collaborative funds and foundations. We are currently entering an exciting new phase of growth, launching innovative products and features to deepen our impact, and we are looking for passionate individuals to join us in this mission.

The role

We are looking for a Client Success Manager to join our team on a full-time, remote basis. This is a mid-level position designed for a mission-driven professional who thrives in a fast-paced, innovative startup environment. You will serve as a strategic partner to our clients, ensuring they have the support and tools necessary to succeed in their grantmaking efforts while building strong, long-term relationships.

Core responsibilities

• Manage a portfolio of clients by providing high-quality service, guiding them through the platform, and ensuring their grant cycles run smoothly and on schedule.
• Oversee the entire customer journey, from conducting seamless onboarding sessions to managing renewals and identifying opportunities for growth within your assigned accounts.
• Collaborate cross-functionally with our product team to translate user feedback into technical improvements and develop helpful resources like training guides and webinars to enhance the overall client experience.

Skills and experience

To be successful in this role, you should bring the following qualifications:

• Three to five years of experience in a client success role, specifically within a SaaS environment.
• Strong proficiency with HubSpot, Google Suite, and various project management tools.
• Exceptional communication and relationship-building skills, paired with the ability to manage multiple projects simultaneously.
• A deep commitment to our mission and a strong interest in the tech for good space.
• Experience in philanthropy or grants management is considered a significant plus.
• The ability to travel domestically once or twice per year for our company retreats.

Compensation and benefits

We offer an annual salary range of $80,000 to $85,000, commensurate with your experience. Our comprehensive benefits package is designed to support your wellness and work-life balance, including:

• A fully remote work environment with a provided Mac laptop and reimbursements for your home office, cell phone, and internet.
• Medical, vision, and dental insurance options, including plans with 100% employer-paid premiums.
• Generous paid time off, including 15 days of vacation, 13 holidays, 15 sick days, 3 personal days, and two weeks of annual company-wide closures for mental health.
• A 401k plan with a 3% employer contribution, plus HSA and FSA options.
• Access to health services like One Medical, Teladoc, and TalkSpace.
• 16 weeks of paid parental leave.
• A quarterly wellness incentive and annual professional development funds.
• Opportunities to connect with your colleagues during in-person company retreats.

How to apply

If you are excited about the prospect of using technology to drive social change and possess the skills to help our partners succeed, we would love to hear from you. Please submit your application to join our team and help us build a more equitable world.