Client Success Manager
On-site
Full Time
#Solutions
#Client Success
#Software
#Microsoft Office
#Client Management
#Sales
#Technical Aptitude
We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team.
PURPOSE OF ROLE
KEY DUTIES & RESPONSIBILITIES
Drive the adoption of Insight’s Cloud solutions within assigned accounts through continuously increasing value, leading to renewals and the potential for new business.
• Work closely with relevant parties to ensure a seamless client on-boarding process and ensure smooth initiation and introduction for the client from the onset.
• Identify specific business opportunities during client conference calls, and also identify potential up-selling and cross-selling opportunities.
• Proactively engage with clients on pre-defined touchpoint triggers and ensure Insight’s clients receive the most value from their Cloud investment.
• Seek to anticipate the clients requirements and possible challenges and promote our services (enhancements, updates, new initiatives, and maintenance) through relationships nurtured within the accounts.
• Respond in a timely and helpful manner to client requests or account issues, leverage resources from across the company as needed.
• Educate clients on the business benefits of new product features and improvements through one-on-one engagements.
• Build and maintain collaborative cross-functional relationships with other teams across the business in order to maintain a world-class client experience across the client lifecycle.
• Ensure clients are driving adoption through the Cloud Management Platform and both direct and indirect sales are the most successful they possibly can be through successful on-boarding, tool-adoption, trainer education, and managed licenses.
• Develop detailed adoption plans by building KPIs, identify the client’s business challenges, and produce and offer appropriate solutions.
KEY RESULT INDICATORS & MEASURES OF SUCCESS
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QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE Experience of selling Cloud and Productivity solutions |
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High level of written and spoken English and French | |
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Fully conversant with Microsoft Office suite (Outlook, Excel, and Word) | |
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A track record in driving client success and aligning within complex client environments | |
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Ability to recognize both internal/external customers and the willingness to co-operate fully to help them achieve their objectives | |
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Technical aptitude and an interest in learning the functional capabilities of technical Cloud solutions and the ability to articulate these to clients |
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