Client Operations Intern at Well

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position: Client Operations Intern 

Reporting To: Client Operations Manager

Dates: June 2, 2025 - August 8, 2025, with the expectation that this role will work 40 hrs per week over the summer

Location: Chapel Hill, NC

Compensation: $20 per hour

Position Summary:

We are seeking a highly motivated intern to join our Client Operations team. As an intern, you will work closely with our project managers, engagement managers, and implementation managers to help improve our client experience. You will be responsible for creating client-facing deliverables such as collateral about the implementation process, templated requirements documents, and other client-facing deliverables. You will also help organize and update client playbooks for multiple clients, document any tribal knowledge from our existing team and make any existing materials that much better!

This is an exciting opportunity to help a growing team and company produce and operationalize the materials you will create. If you are a creative self-starter and can work collaboratively with others, we encourage you to apply for this internship.

Key Responsibilities:

• Work closely with the Client Technical Operations team to create client-facing deliverables
• Produce collateral about the implementation process, template requirements documents, and other client-facing templates
• Help stand up repeatable playbooks for clients
• Document tribal knowledge from our existing team
• Take direction from the existing Client Technical Operations team
• Showcase your work at the end of the summer internship

Preferred Qualifications:

• Client-minded with high attention to detail (note - this role is not client facing)
• Creative in the solutions they produce
• Ability to work with toolsets such as Canva, Adobe, or similar 
• Quick thinker who can understand our product rapidly enough to turn around defined deliverables
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Currently pursuing a degree in business, marketing, or a related field

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.