Client Onboarding Manager
Hybrid
Full Time
#Financial Services
#Fintech
#Payments
#Onboarding
#Customer Success
#Operations
#Implementation
#Communication
We are on a mission to change how migrant workers receive their salaries. At Kadmos, we are tackling the opaque world of international payments by bringing transparency and fintech innovation to industries that have relied on cash and hidden fees for far too long. Founded in 2021 by MIT graduates and backed by major investors like Addition and Atlantic Labs, we have raised over $39 million to scale our impact. If you want to help us revolutionize global payroll and make a tangible difference for thousands of seafarers, we want to meet you.
Role at a glance
We are looking for a Senior Client Onboarding Manager to join our team in a full-time capacity. This is a hybrid role that offers the flexibility to work from anywhere. You will be the primary owner of the end-to-end onboarding experience, ensuring that our clients and their crews are set up for success from day one.
Your impact
- Take full ownership of the onboarding journey for new clients, tailoring your approach to fit different regions and operational needs while driving momentum from the moment a contract is signed.
- Guide seafarers through the mobile app setup, wallet activation, and KYC processes, providing patient and clear support to non-technical users across the globe.
- Standardize our onboarding processes and collaborate with our Product and Operations teams to eliminate friction, ensuring we can scale effectively in a regulated environment.
What you'll need
- Proven experience in customer success, onboarding, operations, or implementation roles.
- A strong ability to communicate complex or regulated concepts in a simple, accessible way.
- A proactive and highly organized mindset, with the comfort level required to manage multiple concurrent rollouts across different time zones.
- Fluency in English.
- A willingness to travel globally on occasion to support strategic client rollouts.
- Bonus points if you have previous experience with regulated financial products or the shipping industry.
Perks and compensation
- A flexible hybrid work environment.
- The opportunity for remote work.
