Client Experience Advisor at Diamondfoundry

Are you ready to help redefine the jewelry industry with a brand that values sustainability and innovation above all else? At VRAI, we are one of the fastest-growing digital-first brands, modernizing the diamond market through sustainably created stones and exceptional craftsmanship. As a global business with a presence in cities from Los Angeles to Copenhagen, we are looking for passionate individuals to help us continue our rapid evolution.

What you bring

We are seeking a Senior Client Experience Advisor to join our team on a full-time, remote basis. This role is essential for maintaining our high standards of service and ensuring that every interaction reflects our commitment to quality. You will be based anywhere, provided you can support our clients effectively. Your primary responsibilities will include the following:

• Providing empathetic and seamless support to our clients through phone, chat, text, and email while resolving issues efficiently.
• Maintaining a deep understanding of our products and policies to guide clients through jewelry selection and ongoing care.
• Managing the end-to-end process for repairs, returns, and shipping inquiries while consistently upholding our brand values.

Requirements

To succeed in this role, you should have a background in e-commerce or retail sales, specifically within a high-volume, phone-based service environment. We are looking for someone who is tech-savvy and thrives in a fast-paced start-up setting. You must possess high emotional intelligence, a solution-oriented mindset, and the ability to communicate clearly in English. Because we are dedicated to our clients, you must be willing to go above and beyond, which includes maintaining availability to work on weekends.

What we offer

We value our team members and strive to provide a comprehensive support package that begins as early as your first day of employment. Our benefits include:

• Medical insurance
• Vision insurance
• Dental insurance
• Disability insurance
• Paid time off
• Flexible hours
• Remote work environment

How to Apply

If you are excited about the prospect of building meaningful relationships and contributing to a sustainable future in luxury retail, we would love to hear from you. Please reach out to our team to share your experience and learn more about how you can become a part of the VRAI story.