New York Life Insurance Co
Claims Intake Representative
20k - 40k USD
Remote
Full Time
#Communication Skills
#Multitasking
#Critical Thinking
#Technical Aptitude
#Systems
New York Life Insurance Co is looking for a Claims Intake Representative
Full TimeSeniorRemoteUnited StatesCommunication SkillsMultitaskingCritical ThinkingTechnical AptitudeSystemsEnglish401kRemote work
20k - 40k USD per year
We are looking for a Senior Claims Intake Representative to join our team at New York Life, a company recognized as one of Fortune’s World’s Most Admired Companies. As a relationship-based organization, we are dedicated to doing the right thing for our policy owners while fostering a culture of innovation, collaboration, and professional growth for our employees.
Responsibilities
- Manage 35 to 45 incoming calls daily to initiate claims for short-term and long-term disability, workplace accommodations, and family medical leave.
- Accurately input sensitive claim data into our systems to maintain comprehensive records of customer interactions.
- Build strong customer relationships by utilizing active listening and technical resources to provide timely, high-quality support.
- Multitask effectively by gathering and entering information simultaneously during live calls.
- Meet team performance metrics, including quality monitoring, security verification, schedule adherence, and production standards.
- Ensure all urgent and standard inquiries are resolved within established service level agreements.
Must-haves
- A High School Diploma or GED.
- At least one year of experience in a call center or customer-facing role.
- Proficiency with PC operations and Microsoft systems, plus a strong technical aptitude for learning new software.
- Demonstrated ability to use critical thinking to solve problems and identify process improvements.
- Excellent verbal and written communication skills in English.
- The ability to work in a fully remote environment within the United States.
Nice-to-haves
- A college degree.
- Prior knowledge of disability claims, workers’ compensation, or family medical leave processing.
- Bilingual language skills.
Benefits
The salary range for this position is $25,000 to $40,000.
- 401k plan with company match.
- Remote work flexibility.
- Paid vacation time.
- Comprehensive health care coverage.
- Tuition assistance and student loan repayment programs.
- Flexible spending accounts.
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