Rackspace

Citrix System Administration I : Night Shift

India

Hybrid

Full Time

#Ubuntu

#PowerShell

#Teams

#O365

Rackspace is looking for a Citrix System Administration I : Night Shift

Full Time Mid-Level Hybrid India Ubuntu PowerShell Teams O365 English Hybrid work

We are seeking a Citrix System Administrator I to join our night shift team in a full-time hybrid role based in India. At Rackspace Technology, we deliver end-to-end multicloud solutions by combining deep expertise with leading technologies across applications, data, and security. Our proven approach helps customers design, build, manage, and optimize scalable solutions that drive long-term value. We are recognized year after year as a best place to work by Fortune, Forbes, and Glassdoor, and we are looking for professionals who want to contribute to that mission.

Responsibilities

Manage L1 tickets for all Citrix-related products while delivering a high-quality support experience to customers and end users.
Identify and resolve technical issues across the Citrix environment, including troubleshooting Citrix Virtual Apps and Desktops, resetting user sessions and profiles, and monitoring Citrix alerts.
Escalate tickets to the next level when needed and coordinate with Operations and App Services teams to ensure smooth service delivery.

Requirements

Mid-level experience with Citrix technologies, including proficiency in XenApp and XenDesktop 7.19 LTSR and later versions, as well as in-depth knowledge of Citrix Director.
Strong working knowledge of Windows 10, Windows Server 2019, Office 365, Teams, and Outlook, along with a solid understanding of Active Directory, Group Policy Objects, DNS, and DHCP.
Familiarity with ITIL framework and the ability to work effectively during night shift hours in a hybrid work arrangement.
English language proficiency is required; knowledge of Provisioning Services (PVS) and Machine Creation Services (MCS) is considered an advantage.

What we offer

Hybrid work arrangement that supports flexibility while maintaining team collaboration.
Opportunity to work with a globally recognized multicloud solutions leader that values diverse perspectives and equal employment opportunity.
A supportive environment committed to professional growth, where your contributions help deliver technology solutions that empower customers worldwide.

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Citrix System Administration I : Night Shift at Rackspace