Citrix System Administration I : Night Shift
Hybrid
Full Time
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#PowerShell
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#O365
We are seeking a Citrix System Administrator I to join our night shift team in a full-time hybrid role based in India. At Rackspace Technology, we deliver end-to-end multicloud solutions by combining deep expertise with leading technologies across applications, data, and security. Our proven approach helps customers design, build, manage, and optimize scalable solutions that drive long-term value. We are recognized year after year as a best place to work by Fortune, Forbes, and Glassdoor, and we are looking for professionals who want to contribute to that mission.
Responsibilities
- Manage L1 tickets for all Citrix-related products while delivering a high-quality support experience to customers and end users.
- Identify and resolve technical issues across the Citrix environment, including troubleshooting Citrix Virtual Apps and Desktops, resetting user sessions and profiles, and monitoring Citrix alerts.
- Escalate tickets to the next level when needed and coordinate with Operations and App Services teams to ensure smooth service delivery.
Requirements
- Mid-level experience with Citrix technologies, including proficiency in XenApp and XenDesktop 7.19 LTSR and later versions, as well as in-depth knowledge of Citrix Director.
- Strong working knowledge of Windows 10, Windows Server 2019, Office 365, Teams, and Outlook, along with a solid understanding of Active Directory, Group Policy Objects, DNS, and DHCP.
- Familiarity with ITIL framework and the ability to work effectively during night shift hours in a hybrid work arrangement.
- English language proficiency is required; knowledge of Provisioning Services (PVS) and Machine Creation Services (MCS) is considered an advantage.
What we offer
- Hybrid work arrangement that supports flexibility while maintaining team collaboration.
- Opportunity to work with a globally recognized multicloud solutions leader that values diverse perspectives and equal employment opportunity.
- A supportive environment committed to professional growth, where your contributions help deliver technology solutions that empower customers worldwide.










