Channel Operations Manager at Zensai

About Zensai

We’re Zensai, and we’re on a mission to transform the way people work and grow. As the only fully comprehensive talent development suite built for Microsoft 365 and Teams, our products—Learn365, Engage365, and Perform365—empower individuals and organizations to reach their full potential through learning, engagement, and performance management.

With a growing global team of 200+ Zensai’ers, we’re passionate about enabling Human Success—where people thrive, teams perform, and businesses grow.

The Role

As Channel Operations Manager, you will play a vital role in driving operational excellence across our global partner ecosystem. This is a highly collaborative role supporting Zensai’s channel sales, alliances, and indirect revenue growth. You’ll analyze performance data, streamline channel processes, and help scale a repeatable, insight-driven channel strategy. Your work will directly impact how we enable and empower our partners to grow with Zensai as we increase our market reach through channel.

What You’ll Do

• Analyze and report on key partner metrics including pipeline, deal registration, win rates, and partner contribution to ARR

• Create and manage channel dashboards, partner scorecards, and portfolio analyses to provide visibility into performance, coverage, program health and opportunities

• Optimize operational processes and systems to prepare channel for significant scale in 2026

• Collaborate with RevOps, Product Marketing, and Channel leadership to support partner programs, events, and campaigns

• Maintain data hygiene in CRM and PRM systems (e.g., Dynamics, Salesforce, PartnerStack) and ensure alignment across internal teams

• Identify bottlenecks or gaps across the entire partner lifecycle, optimize workflows and recommend process improvements or automation

• Support QBRs, partner planning, and forecasting processes with actionable insights

• Track and support compliance with partner agreements and program requirements

What You’ll Bring

• 2–4 years of experience in Revenue Operations, Channel Programs, or Sales Analytics in a SaaS or B2B technology environment

• Experience working large scale distribution marketplaces such as Pax8, TD Synnex, Ingram Micro, etc is a plus.

• Strong analytical and Excel/Google Sheets skills; proficiency in Dynamics (or other CRM) required

• Experience working with Distribution Marketplace platforms (e.g., Pax8) and data visualization tools (e.g., Looker, Tableau, Power BI) is a plus

• Ability to synthesize complex data into insights that drive decisions

• Detail-oriented with excellent project management and communication skills

• Comfortable working in a fast-paced, global, cross-functional team environment

• Passion for operational excellence and partner growth