Central Support Specialist at Carbonhealth

At Carbon Health Colombia, we are on a mission to make world-class healthcare accessible to everyone. Since our founding in 2015, we have been building a technology-driven model that integrates doctors, medical staff, labs, and insurance providers into a single, seamless experience. Whether our patients are connecting with us virtually through our mobile app or visiting one of our modern clinics in California or Nevada, we strive to provide a comprehensive care experience. We are looking for creative and innovative thinkers to join our growing team as we continue to expand our reach and redefine how people interact with their health information.

The opportunity

We are seeking a Senior Central Support Specialist to join our team in a full-time, hybrid capacity based in Colombia. In this role, you will be the backbone of our remote administrative operations, ensuring that patients have the necessary documentation and support to continue their recovery journey beyond the clinic walls. You will serve as a vital link between our patients and clinicians, maintaining high levels of satisfaction and operational excellence from a central location.

A day in the life

• You will provide empathetic and friendly support to patients across multiple platforms, including email, phone, and our secure app, while troubleshooting technical issues to ensure prompt resolutions.
• You will manage critical administrative workflows, such as verifying insurance, reviewing self-pay pricing, issuing medical referrals, and handling prior authorizations for imaging and specialty services.
• You will act as a subject matter expert for all things Carbon Health, proactively suggesting process improvements that enhance the experience for our patients, clinicians, and internal operations.

Who you are

You are a compassionate individual who believes that patients deserve better access to their healthcare teams and health data. You thrive in collaborative environments and are always looking for ways to put the patient first. To be successful in this role, you should bring the following:

• Significant experience in healthcare, clinic, or hospital settings, combined with a background in support or escalation roles.
• Strong technical proficiency, specifically with Apple products like iPads and MacBooks, as well as the Google Business Suite.
• The ability to remain calm and focused while managing multiple priorities in a fast-paced environment.
• A track record of being a successful team player and a leader who works well across different departments.
• Fluency in English.

Why you'll love it here

We pride ourselves on maintaining a forward-thinking, transparent, and inclusive company culture where your contributions have a direct impact on the lives of our patients. Joining us means growing alongside a dynamic startup that is actively changing the healthcare landscape. You will enjoy the following benefits:

• The flexibility of a hybrid work environment.
• A collaborative team atmosphere that values your input and professional growth.
• Access to flexible schedules, time off, health allowances, and connectivity support.