Carbonhealth

Central Support Specialist

Colombia

Hybrid

Full Time

#Tech

#Data

#Technology

#Customer Service

#Troubleshooting

#apple

#Google

#Support

#Documentation

#Video

#Insurance

#Pricing

Carbonhealth is looking for a Central Support Specialist

Full Time Senior Hybrid Colombia Tech Data Technology Customer Service Troubleshooting apple Google Support Documentation Video Insurance Pricing English Hybrid work

About Us

At Carbon Health Colombia, our mission is to make world-class healthcare more accessible to everyone. Our technology-driven model enables patients to access care both virtually (via our mobile app), and in-person (via one of our modern clinics). If you are a creative and innovative thinker looking to revolutionize healthcare in a flexible, collaborative team environment, come and join us to be a part of Carbon Health’s rapid growth plans as we continue to grow, both in size, and what we can offer the world.

About the Role

In this position you will have a vital role in ensuring the completion of all remote administrative tasks so that our Carbon Health patients have all proper documents in order to continue their care and recovery beyond our clinic doors. You will have a visible and important role in maintaining patient satisfaction and operational success by supporting our patients and clinicians at our multiple clinics throughout California and Nevada from a central location.

What We Offer

Forward-thinking, tight-knit, transparent, collaborative and inclusive company culture

The opportunity to grow and scale with a dynamic startup who is changing the way people think about healthcare

Competitive compensation package, flexible schedules and time off, health allowance and connectivity, among other great benefits

What You’ll Do

Provide exceptional friendliness, empathy and customer service via phone, email and other platforms.

Perform exceptional troubleshooting steps to make sure prompt resolution to platform issues.

Prioritize tasks accordingly between a variety of platforms and responsibilities.

Triage situations while gathering vital information for resolution (verifying insurance, reviewing self-pay pricing.)

Owning the process of writing and issuing important referrals

Handling prior authorizations for imaging and specialty services

Owning the response and actions related to handling faxes, live chats, emails and secure messages via the Carbon Health App

Act as a subject matter expert on all things Carbon Health

Ensure operational integrity by following established protocols

Developing and suggesting process improvements that will have a direct impact on the benefit patients, clinicians, colleagues and overall operations

Ensure patients have completed documentation for Virtual Video Visits

About You

Strong belief that patients should have greater access to their healthcare team, to their own health information, and a greater ability to make informed decisions about their care

A caring individual with true compassion who is excited to build a new model for healthcare delivery

Creative, teamwork oriented, troubleshooting, flexible, and always puts the patient first

Familiarity of Apple products, including iPads and MacBook’s, and Google Business Suite apps

An ability to remain focused and calm during challenging situations

Prior health care or clinic/hospital experience

Prior experience in Support or Escalation roles

A person with a track record of being a successful team member and a transversal leader

More About Us

Based in San Francisco, Carbon Health was founded in 2015 to provide a more comprehensive care experience by integrating doctors, medical staff, pharmacies, labs, insurance providers and specialists, allowing users to receive follow-ups on their treatment plans, assistance managing prescriptions and easy access to lab reports all through a single mobile app. We accept all major insurance plans and currently operate clinics in the San Francisco Bay area, Los Angeles, CA and Reno, NV.

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Central Support Specialist at Carbonhealth