Central Support Specialist
Hybrid
Full Time
#Tech
#Data
#Technology
#Customer Service
#Troubleshooting
#apple
#Health Care
#Support
#Video
#Documentation
At Carbon Health Colombia, our mission is to make world-class healthcare more accessible to everyone. We are building a technology-driven model that allows patients to receive care both virtually through our mobile app and in-person at our modern clinics. Since our founding in 2015, we have worked to integrate doctors, pharmacies, labs, and specialists into a single, seamless experience. We are looking for innovative thinkers to join our rapidly growing team as we expand our reach and redefine the way people interact with the healthcare system.
The role
We are seeking a Senior Central Support Specialist to join us on a full-time basis. This is a hybrid position based in Colombia. You will play a vital role in our operational success by managing remote administrative tasks that ensure our patients in California and Nevada have the documentation and support they need to continue their recovery beyond the clinic walls.
Core responsibilities
- Provide exceptional, empathetic customer service to patients and clinicians across multiple platforms, including phone, email, live chat, and secure messages.
- Serve as a subject matter expert who handles complex tasks such as processing prior authorizations for imaging, issuing medical referrals, and verifying insurance information.
- Identify opportunities for operational growth by suggesting process improvements that directly benefit our patients, clinicians, and internal teams.
Skills and experience
To be successful in this role, you should possess the following qualifications:
- A strong commitment to improving patient access to healthcare and a passion for building a new, more efficient model of care delivery.
- Professional experience in healthcare, clinic, or hospital settings, combined with a background in support or escalation roles.
- Technical proficiency with Apple products, such as iPads and MacBooks, as well as the Google Business Suite.
- The ability to remain calm and focused while troubleshooting issues in a fast-paced, collaborative environment.
- Fluency in English.
Compensation and benefits
We believe in fostering a transparent, inclusive, and forward-thinking company culture where you can grow alongside a dynamic startup. Our benefits include:
- Hybrid work arrangements to support flexibility.
- Opportunities for professional growth as we scale our operations.
- A collaborative team environment where your contributions have a direct impact on patient outcomes.
How to apply
If you are a compassionate, creative problem-solver who is excited to help us revolutionize healthcare, we would love to hear from you. Please submit your application to be considered for this position and join our mission to provide a more comprehensive care experience for patients everywhere.
