Cards Dispute & Chargeback Specialist
On-site
Full Time
#Business Operations
#Banking
#Fintech
#Fraud Detection
#Transaction Monitoring
#Management
#PCI DSS
#Lean
#Automation
#Analytical Skills
#Communication Skills
At Zeta, we are redefining the future of financial services as a next-generation banking technology company. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, we provide a modern, cloud-native, and API-first platform called Zeta Tachyon. Our technology enables banks and fintechs to manage everything from card issuance and processing to lending and fraud detection within a single, unified stack. With over 1,700 employees globally and 20 million cards issued on our platform, we are committed to transforming the banking experience for millions of users. We are backed by major investors like Softbank and Mastercard, and we continue to scale our operations across the US, EMEA, and Asia.
The role
We are looking for a dedicated Cards Dispute & Chargeback Specialist to join our team in India. This is a full-time, on-site position at a mid-level of experience. You will play a vital role in our business operations by managing the end-to-end lifecycle of disputes and chargebacks for our credit, debit, and prepaid card programs. Your work will be essential in maintaining the integrity of our transaction processing and ensuring we meet the complex regulatory standards of the banking industry.
Core responsibilities
- Oversee the entire lifecycle of card disputes, including investigating claims of fraud, billing errors, and undelivered services while ensuring full compliance with card network rules like Visa, Mastercard, RuPay, and UPI.
- Collaborate closely with internal teams, merchants, acquirers, and banking partners to resolve cases accurately and maintain high standards for service level agreements.
- Analyze dispute data to track performance metrics, such as win-loss ratios and aging reports, while identifying opportunities to implement automation and lean processes to improve operational efficiency.
Skills and experience
To be successful in this role, you should possess the following qualifications:
- A Bachelor’s degree in Finance, Business Administration, or a related field.
- Proven professional experience within a fintech environment, banking operations, or card processing sector.
- Deep familiarity with PCI DSS, RBI guidelines, and general regulatory frameworks governing financial transactions.
- Strong analytical skills and the ability to use fraud detection and transaction monitoring tools effectively.
- Experience with process improvement methodologies, such as Lean or automation, to streamline workflows.
- Excellent communication skills, allowing you to handle sensitive customer interactions and coordinate with cross-functional stakeholders.
Compensation and benefits
Zeta is an equal opportunity employer that values diversity and inclusion. We are committed to fostering a supportive environment where employees from all backgrounds can thrive and contribute to our mission of building the next generation of banking technology.
How to apply
If you are a detail-oriented professional with a passion for banking operations and dispute resolution, we would love to hear from you. Please submit your application through our careers portal to be considered for this position. We look forward to reviewing your background and discussing how your skills can help us continue to innovate in the fintech space.
