Campaign Engineer at Critical Mass

At Critical Mass, we believe that the best digital experiences are built at the intersection of creativity and technical precision. We are a digital agency that partners with global brands to craft meaningful connections through innovative marketing technology. Our team is a collaborative hub of developers, strategists, and creative thinkers who thrive on solving complex problems. We are looking for a dedicated professional to help us bridge the gap between technical implementation and impactful customer engagement, ensuring that every campaign we launch is both seamless and effective.

The opportunity

As a Campaign Engineer, you will serve as a vital technical counselor within our project teams. Your primary goal is to oversee the end-to-end execution of sophisticated marketing campaigns, ensuring that our technical standards remain high while building lasting relationships with our clients. You will act as a bridge between various departments, including marketing sciences, development, and project management, to translate client goals into high-performing, multi-channel digital experiences.

A day in the life

• You will take full ownership of campaign implementation and monitoring across industry-leading platforms like Salesforce Marketing Cloud, Adobe Campaign, and Braze.
• You will utilize SQL to build precise audience segments and design intricate, trigger-based customer journeys that feature dynamic content.
• You will collaborate with cross-functional partners to troubleshoot deployment issues, verify the technical feasibility of new marketing features, and ensure that our code is ready for production.

Who you are

You are a detail-oriented professional with at least 3 years of experience in a campaign management or marketing operations role. You possess a strong analytical mindset and the ability to communicate complex technical concepts to diverse stakeholders. Your background includes:

• Proficiency in English, with strong reading, writing, and conversational skills.
• A bachelor's degree and a proven track record of driving results through project ownership.
• Technical expertise in HTML, CSS, and SQL, along with hands-on experience using platforms such as Salesforce Marketing Cloud or Adobe Experience Platform.
• A collaborative spirit, with the ability to work effectively across agency, vendor, and client teams.

Why you'll love it here

We are committed to the long-term success and well-being of our team members. By joining us, you will have access to a supportive environment that values your growth and work-life balance. Our benefits include:

• Competitive benefits packages designed to support you and your family.
• Flexible time off, including vacation days, sick leave, compassionate leave, and dedicated flex days.
• Access to specialized online services for new parents and families.
• End-of-year closure days that do not count against your vacation balance.
• Opportunities to engage with our Diversity and Inclusion Board and its 12 affinity groups.
• Access to internal learning and development programs to sharpen your skills.
• A hybrid work environment that encourages in-person collaboration.