Business Systems Analyst - CX Applications at Mindbody

We are on a mission to revolutionize the fitness and wellness industry. By combining the trusted technology platform of Mindbody with the popularity of ClassPass, we support over 70,000 gyms, spas, and fitness studios across the globe. We are more than just a tech company, as we lead our industry by helping businesses thrive and enabling their customers to lead healthy lives. We are looking for talented, mission-driven individuals to join our diverse team where you can bring your authentic self to work every day.

What is this role?

We are seeking a Senior Business Systems Analyst to join our Core Business Operations team on a full-time, on-site basis in Argentina. This is a vital position focused on designing, building, and maintaining the scalable systems that drive our strategic goals. You will act as a key partner to our Customer Experience teams, ensuring our platforms are optimized to support our support, success, and implementation operations.

What will you do?

• Partner with senior business stakeholders to evaluate current processes, identify gaps, and develop innovative solutions that align with our strategic objectives.
• Take ownership of the configuration, administration, and optimization of Salesforce Service Cloud and other CX applications to ensure high performance.
• Lead cross-functional initiatives by facilitating discovery sessions, gathering requirements, and managing the design and implementation of new system features.

What makes you a great fit?

You are a collaborative professional with a strong technical background and a passion for problem-solving. To be successful in this role, you should bring the following:

• At least 5 years of experience supporting SaaS business applications, specifically Salesforce and NICE InContact.
• An SFDC Administrator Certification, with additional Salesforce certifications or developer experience considered a strong plus.
• Proven expertise in platform management, project management, and the ability to translate complex technical concepts for diverse audiences.
• Direct experience working with CXone Studio, CTI integrations, and customer support AI tools.
• A strong command of English to effectively communicate with our global stakeholders.
• A tenacious approach to troubleshooting and a proactive mindset toward identifying system improvements.

What's in it for you?

Joining our team means working with passionate people in an environment that values your growth and contribution. While we do not have specific salary information to share at this time, we offer a collaborative culture where your work directly impacts the wellness industry. We are committed to building a diverse company and encourage you to apply even if you do not meet every single requirement listed, as we are focused on finding the right person for our team.