Business Process Manager
On-site
Full Time
#Product
#Project Management
#Communication
#Analytical Skills
#KYC
#KYB
Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
Business Process Manager, China
We are looking for a talented Operations Business Partner to join our innovative Center of Excellence in the customer journey department. As Business Process Manager, you will lead the operational process design to meet business and compliance needs. You will be using qualitative and quantitative insights to improve our customers’ journeys and operational processes as well as analyze insights from multiple sources to clarify ambiguous problems. The successful candidate will be comfortable switching between thinking strategically about big picture initiatives, executing quickly on tactical opportunities, and troubleshooting operational issues.
What you’ll be spending your time on:
- Set Vision and Strategy: Develop a clear vision and strategy for KYC/KYB workflows by understanding the needs of customers, operations, product, compliance/risk etc.
- Process implementation: Lead the design and implementation of KYC/KYB processes, covering analytical, technological, and operational aspects; manage projects to ensure successful execution.
- Cross-Functional Collaboration: Partner closely with cross-functional teams. Build trust and foster a collaborative team environment with stakeholders across the organization to achieve shared project goals.
- KPI Design and Monitoring: Establish and track Key Performance Indicators (KPIs) to measure project success, utilizing data to identify trends, improvement areas, and strategies for optimal outcomes.
- Innovation & Automation: Develop SOPs, identify opportunities for automation, and introduce innovative processes to achieve operational excellence.
Is this you?
The Payoneers are:
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient
For this role, you have:
- Bachelor’s degree and above.
- At least 5 years of working experience and proven track record in driving operational excellence and achieving results.
- Preferred experience in Payment and Fintech companies, and strong knowledge of KYC/KYB domains.
- Strong project management, communication and analytical skills.
- Outstanding organisation skills and strong attention to detail.
- Strong interpersonal skills, leading and driving execution with cross-functional teams.
- Experience working within a high-growth, technology company.
- Proficiency in English is a must.
- Work location: Shanghai, China
Who we are:
Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.
