Diabolocom
Business Consultant
Hybrid
Full Time
#Sales
#Customer Experience
#Consulting
#RFP
#Business Analysis
#Communication
Diabolocom is looking for a Business Consultant
Full TimeSeniorHybridFranceSalesCustomer ExperienceConsultingRFPBusiness AnalysisCommunicationEnglishFrenchHybrid work
Diabolocom is a European leader in AI-powered cloud contact center solutions, dedicated to helping organizations boost customer loyalty and accelerate growth. Our platform integrates intuitive software, smart automation, and seamless CRM connectivity to empower sales and service teams across more than 60 countries. We are looking for a Senior Business Consultant to join our team in France on a full-time, hybrid basis to help drive our strategic growth within large-scale accounts.
Responsibilities
- Act as a subject-matter expert on contact center operations and customer experience to guide our clients.
- Support the sales organization by participating in client meetings, workshops, and executive presentations.
- Lead the creation of high-quality written deliverables, including RFP responses, business cases, and functional documentation.
- Analyze complex client challenges to propose effective, high-value solutions.
- Translate business requirements into actionable specifications for our project and delivery teams.
- Collaborate across departments, including Product, Tech, and Sales, to refine our enterprise offerings and consulting standards.
- Conduct client audits to evaluate processes, KPIs, and organizational maturity.
Must-haves
- Extensive experience in consulting or advisory roles within complex, large-scale environments.
- Deep understanding of the contact center and customer experience ecosystem.
- Exceptional writing skills with a proven ability to formalize complex ideas into professional, persuasive documents.
- Strong proficiency in producing RFP responses and functional delivery artifacts.
- Excellent communication skills, with the ability to engage confidently with stakeholders ranging from operational staff to C-level executives.
- Fluency in both French and English, written and spoken.
Benefits
- Hybrid work arrangement allowing for flexibility.
- Comprehensive three-week onboarding program to immerse you in our product and culture.
- Choice of high-quality IT equipment.
- Office location in the heart of Paris, near the Opera Garnier.
- Lunch vouchers provided via a Swile card.
- Regular team-building events in diverse locations.
- The opportunity to make a significant impact within a growing, multicultural organization.
Copy Permalink
