Business Application Specialist
On-site
Full Time
#Business Operations
#Technology
#Software
#Systems
#Account Management
#Analytical Skills
#Troubleshooting
#Communication Skills
#Documentation
#Ticketing Systems
#IT Service Management
Are you ready to join a nationally ranked CPA and advisory firm that is truly passionate about what comes next? At Aprio, we bring together deep expertise and strategic foresight to help our clients navigate the future. With over 2,100 team members across the globe and a presence in 30 U.S. offices, we are a fast-growing, innovative organization. We are looking for someone who wants to build a career in a collaborative environment where high-energy professionals thrive. If you are eager to make an impact and grow with a top-rated culture, we want to meet you.
Role at a glance
We are seeking a Business Application Specialist to join our Information Technology team. This is a full-time, mid-level position based on-site in Colombia. You will play a vital role in ensuring our software applications run smoothly, directly supporting our business operations and empowering our users to be as productive as possible.
Your impact
- Act as the frontline support for software applications by diagnosing and resolving technical issues for our end-users.
- Manage and track incidents through our ticketing system to ensure we maintain clear communication and timely resolutions.
- Proactively monitor system health and application performance to identify and fix potential bottlenecks before they affect the team.
What you'll need
- A Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 2 to 3 years of experience in technical or application support roles.
- Strong proficiency in enterprise software, account management, and IT service management frameworks.
- Excellent analytical and troubleshooting skills, paired with the ability to explain complex technical concepts clearly in English.
- A meticulous eye for detail when creating documentation and standard operating procedures.
- A collaborative mindset and the flexibility to adapt to new technologies and shifting business priorities.
- Relevant certifications, such as ITIL, are considered a significant advantage.
Perks and compensation
- Join an industry-leading firm that is consistently growing and looking toward the future.
- Experience the Aprio Way, our unique culture guided by fundamental behaviors that prioritize both our clients and our people.
- Work alongside a high-energy, ambitious, and caring team of professionals.
- Access vast opportunities for professional development, continuous learning, and career advancement.
- Receive competitive compensation for your contributions.
