Aprio

Business Application Specialist

Colombia

On-site

Full Time

#Business Operations

#Technology

#Software

#Systems

#Account Management

#Analytical Skills

#Troubleshooting

#Communication Skills

#Documentation

#Ticketing Systems

#IT Service Management

Aprio is looking for a Business Application Specialist

Full Time Mid-Level On-site Colombia Business Operations Technology Software Systems Account Management Analytical Skills Troubleshooting Communication Skills Documentation Ticketing Systems IT Service Management English

Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Business Application Specialist to join their dynamic team.

The role of a Business Application Specialist is crucial in ensuring that software applications function effectively, supporting business operations and enabling user productivity. This position requires strong technical skills, problem-solving abilities, and a customer-focused approach to deliver high-quality support and continuous improvement of applications.

Position Responsibiltiies

Provide frontline support for software applications, diagnosing and resolving technical issues reported by end-users.

Track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders.

Monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users.

Create and maintain detailed documentation for application configurations, standard operating procedures, and troubleshooting guides.

Develop and deliver training sessions for end-users to help them effectively use applications and understand any new features or updates.

Work closely with development teams, system administrators, and other IT professionals to ensure seamless integration and operation of applications.

Assist with application upgrades, patches, and regular maintenance tasks to ensure optimal performance and security.

Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences.

Conduct testing of new applications, features, and updates to ensure they meet quality standards and user requirements.

Generate and analyze reports on application performance, usage, and incident trends to provide insights and recommendations for improvements.

Skills and Qualifications:

Strong knowledge of software applications, operating systems, and account management.

Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently.

Strong verbal and written communication skills to effectively interact with end-users, team members, and stakeholders.

A commitment to providing exceptional support and service to end-users, with a focus on understanding and addressing their needs.

Meticulous attention to detail to ensure accuracy in documentation, reporting, and problem resolution.

Ability to manage multiple tasks and priorities in a fast-paced environment, ensuring timely resolution of issues.

A team player who can work collaboratively with colleagues across different functions to achieve common goals.

Flexibility to adapt to changing technologies, processes, and business requirements.

Educational Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Relevant certifications in application support or IT service management (e.g., ITIL) are advantageous.

Experience Requirements:

At least 2-3 years of experience in an application support or technical support role.

Experience with enterprise software applications and ticketing systems.

Familiarity with IT service management frameworks and best practices.

Work Environment

Works closely with IT teams, security professionals, and other stakeholders.

The role may require occasional after-hours or weekend work to address updates / system maintenance, troubleshooting, or critical issues.

Why work for Aprio:

Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.

What’s in it for you:

- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.

- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.

- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.

- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.

- Competitive compensation: You will be rewarded with competitive compensation.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

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Business Application Specialist at Aprio