Branch Support Specialist at Allredi

At Allredi, we pride ourselves on being a vital partner to our clients, providing the essential industrial supplies they need to keep their operations moving forward. Our team is built on a foundation of collaboration and a genuine desire to solve problems for the people we serve. We are looking for someone who thrives in a fast-paced environment and enjoys the satisfaction of turning a complex request into a successful delivery. If you are someone who values building strong relationships and takes pride in providing top-tier service, you will find a home with us.

The opportunity

We are looking for a dedicated Branch Support Specialist to join our team on a full-time, on-site basis. In this role, you will act as the backbone of our sales operations, ensuring that every customer inquiry, order, and technical question is handled with precision and care. You will work in close partnership with our outside sales team, acting as a primary point of contact for our walk-in customers and those calling into the branch. This is a perfect fit for someone with a background in industrial inside sales who wants to make a tangible impact on our daily success.

A day in the life

• You will manage the full lifecycle of customer orders, from answering initial technical questions and processing requests to tracking shipments and ensuring every detail is accurate.
• You will act as a proactive problem solver by monitoring open and back-order reports daily, coordinating with our supply chain team and vendors to ensure our customers receive their items on time.
• You will serve as the face of our branch, assisting walk-in customers, processing returns, and occasionally jumping into the warehouse to help pull orders or manage shipments.

Who you are

You are a detail-oriented professional who excels at multitasking and managing several projects at once. We are looking for someone who brings a strong background in industrial inside sales and a commitment to excellent customer service. To succeed in this role, you should possess the following skills and experience:

• At least two years of experience working for an industrial distributor, ideally with a focus on safety products.
• Proficiency with computer systems, including a strong working knowledge of MS Excel.
• The ability to work independently while remaining a collaborative and supportive member of the team.
• Excellent problem-solving skills and a high level of organization.
• Fluency in English and a high school diploma or equivalent.

Why you'll love it here

We believe in rewarding hard work and dedication. As a member of our team, you will receive a competitive base salary supplemented by a commission structure. We offer a supportive environment where your contributions are recognized and your professional growth is encouraged. We look forward to seeing how your unique skills can help us continue to deliver excellence to our customers every single day.