BCO - Business Control Office MX at Nubank

About Nu

Nu was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nu is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nu is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nu.com.mx.

About the team

As Nu continues its global expansion and continues innovating, the risk landscape becomes increasingly complex. While Nu has developed a strong risk structure within the 2nd Line of Defense, we are looking to continue strengthening our risk maturity in the 1st Line. The Business Control Officer (BCO) team was therefore created to directly support the various business units of Nubank with managing their risks in a proactive manner, with the assumption that the 2nd and 3rd lines of defense do not exist. 

This team is also continuously evolving, and BCOs are expected to directly contribute to the development of the BCO structure, by bringing their ideas to the table, and help create "best in class" risk management in the 1st Line of Defense.

About the role

You will be part of the Global Bank Account Business Unit, being expected to support the BU in achieving its objectives while balancing risk and business priorities. By being hands-on, you will lead by example and support the teams, always keeping in mind the vision that we have established: "To pave the way for all 1st Line Nubankers to become risk leaders". 

To do so, you, as a BCO, will follow 4 pillars of activities:

1. Bring risk management to the forefront of 1st line activities – without slowing down product development and innovation;
2. Build a robust internal controls environment;
3. Democratize regulatory requirements in the 1st line;
4. Influence 1st line managers to foresee risks independently and act accordingly.

As BCO you will:

• Support/coordinate the Global Bank Account teams in managing and fulfilling its first line risk management activities (including but not limited to Business Continuity Management, Incident Management, Operational Losses & Risk Events Management, Regulatory Compliance);
• Build relevant governance in a useful and non bureaucratic way;
• Proactively identify risk areas and tackle relevant remediation activities;
• Challenge the design and implementation of controls;
• Add a risk lens to strategy and product development on Local and Global initiatives;
• Drive and complete documentation activities to minimize single point sensitivities and conduct process mapping;
• Coordinate 2nd, 3rd and 4th line actions and review/challenge both audit and the business, mostly focused on requirements for the Mexican market, but also supporting Global processes.

What are we looking for:

• Product and/or Non-Financial risk (incl. but not limited to Operational Risk) knowledge;
• Mexican Regulatory Risk knowledge;
• Hands-on and take ownership where possible;
• Independence and proactivity;
• Ability to build strong relationships with all levels of the organization;
• Quick learner;
• Good communication skills (concise and clear);
• Wants to improve and challenge the status quo;
• Ability to challenge the various Lines of Defense.

Core Benefits

• Equity at Nu
• Health and life insurance 
• Food card
• 17 days of paid vacation
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Extended maternity and paternity leaves 

Role Location

Mexico City, Mexico.

Interviewing and onboarding are currently done virtually. Everyone new to the team and our current staff will remain working from home until it is safe to return to our offices. When it’s time, we will require a fixed cadence of visiting the office in which employees go to their Business Unit's (BU) base location. Employees will have an employment contract based on the cities that Nu’s offices are located, considering their country of hire. More details can be shared during your hiring process.

Diversity & Inclusion

At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.