AV Support Engineer at WPP

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

We are seeking a skilled and proactive Audio Visual (AV) Engineer to join our IT team. This role is central to ensuring the smooth operation of AV equipment within the WPP Dusseldorf Campus meeting rooms. As an AV Support Engineer, you will support a range of audio-visual needs for meetings, conferences, and events, providing technical assistance to users and performing regular maintenance. Occasional support at events outside regular business hours is expected, with compensatory time offered.

What you'll be doing:

• Act as the primary point of contact for AV support in meeting rooms within the Amsteldok building.
• Assist users in setting up and troubleshooting AV equipment during meetings and events, ensuring a smooth user experience.
• Provide hands-on support with AV hardware and software, including video conferencing systems, projectors, microphones, and speakers.
• Conduct regular checks to ensure all AV equipment is functioning optimally.
• Perform diagnostics and preventative maintenance to minimize downtime.
• Maintain an inventory of AV equipment, coordinating with the IT team for repairs, replacements, and upgrades as necessary.
• Provide on-site AV support for both internal as well as external events, which may occasionally fall outside regular working hours.
• Collaborate with the facilities and IT teams to understand AV requirements and offer setup assistance for live or hybrid events.
• Document common issues, resolutions, and improvements for future reference.
• Generate regular reports on the performance and health of AV equipment to assist with proactive support and planning.

What you'll need:

• Proven experience with AV systems, including video conferencing (emphasis on Microsoft Teams) and AV control systems.
• Strong troubleshooting skills with an ability to diagnose and resolve AV issues under pressure.
• Knowledge of networking systems and event supporting hardware (lighting, DJ booths, etc).
•  Strong communication and interpersonal skills, with an ability to effectively guide non-technical users in utilizing AV equipment.
• A customer-service mindset with a professional approach to supporting internal clients.
• Ability to work independently while managing multiple support requests and tasks.
• Detail-oriented with a commitment to maintaining an organized and efficient AV environment.
• Willingness to travel occasionally to other sites, such as Eindhoven, for AV support as needed.
• Flexibility to work outside standard business hours for event support when required (with compensatory hours).
• Bachelor’s degree in a relevant field (e.g., IT, Audio-Visual Technology) or equivalent experience.
• Certification in AV systems or related fields (e.g., CTS, CTS-I).
• Prior experience in a corporate environment supporting AV in meeting rooms or events.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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