Level AI

Associate Product Manager

India

Hybrid

Full Time

#Product

#Integration

#Platform

#Software Development

#APIs

#Data Engineering

#Analytical Skills

#Teams

Level AI is looking for a Associate Product Manager

Full Time Mid-Level Hybrid India Product Integration Platform Software Development APIs Data Engineering Analytical Skills Teams English Hybrid work

Level AI is revolutionizing customer experience with cutting-edge AI-driven solutions for enterprises. The Customer Engineering team plays a crucial role in building scalable, self-serve integrations and onboarding frameworks, ensuring seamless data flow between CcaaS, CRM, and other enterprise systems.

About the Role - We are looking for a Product Manager (PM) / Associate Product Manager (APM) to drive innovation in our iPaaS and self-serve integrations. This role is ideal for someone with a strong technical background (software development experience required) who can work with engineers closely and prioritize customer needs.

What You’ll Do:

🚀 Drive Self-Serve Integration Strategy:

Define and execute the roadmap for Level AI’s integration platform (iPaaS).

Work with engineering teams to build scalable, reusable connectors for CRMs, telephony, and other enterprise tools.

📊 Customer & Data-Driven Decision Making:

Gather insights from customers, Customer Success, and Sales teams to improve onboarding & integrations.

Analyze data pipeline performance and work on optimization strategies.

🤝 Cross-Team Collaboration:

Partner with engineering, customer success, and support teams to define product requirements.

Ensure seamless handoff of new features and integration capabilities to internal teams & customers.

🔧 Technical Understanding & Execution:

Work closely with engineers to build low-code/no-code self-serve integration tools.

Hands-on involvement in API design, data flows, and debugging integration issues.

📈 Optimize Customer Onboarding & Automation:

Drive adoption of self-serve integrations to reduce manual work for customers.

Identify automation opportunities to improve onboarding speed and reduce engineering dependencies.

What We’re Looking For:

✅ 2+ years of software development experience (mandatory)

✅ Strong technical background in APIs, integrations, or data engineering

✅ Excellent analytical skills – ability to interpret data & customer insights to make decisions

✅ Proactive problem solver with a strong bias for action

✅ Experience working with cross-functional teams (engineering, CS, support, sales)

✅ Familiarity with iPaaS tools (Workato, Mulesoft, Zapier) is a plus

Bonus (Nice-to-Have)🎓 MBA or prior product management experience in B2B SaaS📡 Experience with CcaaS, CRM, or data pipeline integrations🛠 Worked on self-serve platforms or developer tools

Why Join Us?

🚀 Be at the forefront of AI-powered customer experience solutions

⚡ Work on cutting-edge integrations & automation that scale across enterprises

🎯 Own and shape high-impact self-serve initiatives

🤝 Collaborate with top engineers & AI experts

📈 Grow fast in a high-ownership product role

Level AI

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Associate Product Manager at Level AI