Associate Mobile Developer Support Engineer at Scandit

Imagine the What. Build the How.

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.

Your opportunity

We are looking for an Associate Mobile Developer Support Engineer to join our team remotely in Poland. You’ll be working right at the heart of our business - where engineering meets our customers. You’ll be the first technical touchpoint for developers integrating with our SDK, helping them resolve issues and get the most out of our platform. Your work will ensure a smooth developer experience and support the broader success of our product in the hands of real users.

Here’s how you’ll contribute:

• Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our web SDK and APIs.
• Triage & Troubleshoot: Investigate issues, guide developers through debugging steps, and escalate complex problems to engineering when needed.
• Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support.
• Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers.
• Grow Technical Knowledge: Learn progressively more about our platform, with an emphasis on expanding into React Native and mobile frameworks over time.

Who we look for

Hard working people who love solving problems and can translate the complex into the simple and actionable. Does this sound like you? Here are a few other key qualities you need to bring to the role:

• Strong written and spoken English communication skills: clear, professional, and empathetic
• Basic proficiency in web technologies (e.g., JavaScript, React, Vue) and understanding of debugging tools and APIs
• A customer-first mindset, with a desire to help others succeed and an ability to stay calm under pressure
• Experience with - or interest in - support tools like Zendesk, Intercom, or Jira
• Comfortable working during U.S. business hours (3pm-12am CET)
• Willingness to participate in an on-call rotation for occasional urgent support needs
• Willingness to go beyond your role, your team and (sometimes) your comfort zone to make a cross-functional impact on the business

The good stuff

Here are just some of the reasons why people choose to build their career at Scandit: 

• We are certified as a “Great Place to Work” in 10 countries!
• An attractive individual equity plan in a high growth company 
• Smart, people-first culture
• Flexible, office, hybrid or home working
• Innovation hackathons 
• Global team outings 
• Festive/end of year all company celebrations 
• Your birthday off 
• Learning and development opportunities
• Mentoring programs
• Top notch tech pack to enable you to do your most productive work
• Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw and Tokyo
• As well as specific benefits related to the location you are joining

You could be the difference

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. 

All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. 

Imagine the What. Build the How.

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