Associate Mobile Developer Support Engineer at Scandit

At Scandit, we provide people with superpowers. Our technology automates workflows and delivers actionable insights that help businesses across many industries, whether that means enabling delivery drivers to work more efficiently, matching patients with the right medication, or optimizing retail store operations. We are constantly innovating and expanding, and we invite you to join us as we take our platform to the next level.

The role

We are seeking a Junior Associate Mobile Developer Support Engineer to join our team on a full-time basis. This is a remote position based in Poland. You will serve as the primary technical contact for developers integrating our SDK, acting as the vital bridge between our engineering team and our customers to ensure a seamless experience.

Core responsibilities

• Act as the first point of contact for technical inquiries, focusing on our web SDK and various APIs.
• Investigate and triage reported issues, guide developers through debugging, and escalate complex technical problems to our engineering department.
• Contribute to the maintenance and improvement of internal tools, technical documentation, and FAQs to enhance our support efficiency.

Skills and experience

We are looking for individuals who enjoy solving problems and can explain complex concepts in a clear, simple way. You should possess the following qualifications:

• Strong professional English communication skills, both written and spoken.
• Foundational knowledge of web technologies, specifically JavaScript, React, and Vue, along with experience using debugging tools.
• A customer-focused mindset and the ability to remain calm and effective under pressure.
• Familiarity or a strong interest in using support platforms such as Zendesk.
• Availability to work during U.S. business hours, which corresponds to 3pm to 12am CET.
• A willingness to participate in an on-call rotation for urgent support needs.

Compensation and benefits

We are proud to be certified as a Great Place to Work in 10 countries. By joining our team, you will enjoy the following perks:

• The flexibility of remote work.
• An attractive individual equity plan within a high-growth company.
• Access to learning and development programs, including mentoring.
• Participation in innovation hackathons and global team outings.
• A high-quality technology package to ensure you can perform your best work.
• A supportive, people-first culture that celebrates your birthday with a day off.

How to apply

If you are ready to make a cross-functional impact and help our developers succeed, we would love to hear from you. Please submit your application to be considered for this role. We are committed to an inclusive environment and welcome candidates from all backgrounds to apply.