Associate Manager, Regional Operations
81k - 95k USD
On-site
Full Time
#Marketing
#Real Estate
#Operations
#Client Success
#Relationship Management
#Zendesk
#Salesforce
At Compass, our mission is to help everyone find their place in the world. Since our founding in 2012, we have been dedicated to revolutionizing the real estate industry. We provide an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their clients, making the process of buying or selling a home simple, efficient, and pleasant for everyone involved.
The role
We are seeking a mid-level professional to join our team as an Associate Manager, Regional Operations. This is a full-time, on-site position based in the United States. In this role, you will serve as an in-house brand ambassador, leading a cross-departmental team to provide best-in-class support to our agents while ensuring our regional offices operate smoothly and effectively.
Core responsibilities
- Lead, coach, and develop a team of marketing and agent experience professionals to ensure they provide high-quality support and meet key performance indicators.
- Oversee the market-level agent onboarding experience and manage the adoption of Compass products and programs to ensure regional success.
- Partner with senior leadership to monitor agent satisfaction, build operational efficiencies, and act as a primary point of escalation for our agent partners.
Skills and experience
To be successful in this role, you should possess a blend of operational expertise and leadership ability. We are looking for candidates who meet the following criteria:
- A bachelor’s degree with 3 to 5 years of experience in client success, relationship management, or marketing.
- 1 to 2 years of direct team management experience.
- Strong problem-solving skills and a proactive, self-starter attitude.
- Proficiency with Salesforce and Zendesk is highly valued.
- Experience in the real estate brokerage or technology sectors is considered a plus.
- Excellent verbal and written communication skills in English.
Compensation and benefits
The base pay range for this position is $81,000 to $95,000 annually, though the final offer may vary based on your specific skills and experience. In addition to base salary, we offer a comprehensive benefits package that includes:
- Medical, dental, and vision insurance.
- Life and disability insurance.
- A 401k retirement plan.
- Paid time off and various leave programs.
- Commuter benefits and an employee assistance program.
How to apply
If you are passionate about real estate, operations, and supporting agents to help them grow their businesses, we would love to hear from you. Please submit your application to join our team and help us continue our mission of helping everyone find their place in the world.
Compass
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