Associate IT End User Computing Engineer
On-site
Full Time
#Technology
#Customer Service
#IT
#Troubleshooting
#Software
#Ticketing
#ROOM
We are Crocs, a global leader in innovative casual footwear known for our iconic clogs and comfortable designs. We are currently seeking an Associate IT End User Computing Engineer to join our Global Support Team at our EMEA Distribution Center in Dordrecht, where you will provide essential deskside and remote technical support to our team members.
Responsibilities
- Serve as the primary point of contact for end users, assisting with various hardware and software issues.
- Prepare and configure hardware to ensure new hires have a seamless start on their first day.
- Provide dedicated support to warehouse leadership, including the maintenance and troubleshooting of desktops, printers, and WMS scanners across two warehouse locations.
- Manage the full lifecycle of support requests by creating, picking up, and resolving tickets while documenting all troubleshooting steps.
- Assist users with Microsoft Teams meeting room equipment to ensure smooth collaboration.
- Collaborate with the global ServiceDesk and international teammates to share knowledge and refine our internal processes.
Must-haves
- Relevant IT education or a strong background of demonstrable experience in the field.
- Proven professional experience working as an IT technician or in a similar support role.
- A commitment to providing superior customer service and a collaborative mindset.
- Excellent communication skills and the ability to exercise sound judgment when escalating issues.
- Fluency in English.
- Please note that our Dordrecht distribution center is not accessible via public transportation, so you will need your own means of travel.
Benefits
- A full-time position of 40 hours per week within a fast-growing, global brand.
- A competitive salary package, a solid pension arrangement, and bonus opportunities.
- 25 days of paid holiday leave.
- A 50% employee discount on our footwear.
- A healthy work environment, including discounts on gym memberships.
- Collective health insurance discounts.
- Provided Crocs work clothing and a new pair of work shoes.
- An innovative and fun workplace culture.
Crocs, Inc. Global Jobs
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