Application Systems Admin at Makpar

At Makpar, we pride ourselves on being a dedicated partner to the Federal government. We specialize in delivering technical solutions that span cloud engineering, data management, and cybersecurity. Our mission is to solve complex challenges that help accelerate access to vital citizen services. We believe in understanding the specific needs of our clients through our unique consulting methodology, which we call The Makpar Way. Our success is built on a connected, engaged workforce that is passionate about making a real difference for the American people.

The opportunity

We are looking for a Junior Application Systems Administrator to join our team in a remote capacity. In this role, you will serve as a key Tier 2 support resource, acting as an escalation point for our Help Desk. You will play a vital part in maintaining the operational health of our systems by managing user access, coordinating incident responses, and ensuring our services remain reliable and efficient. This is a perfect role for a detail-oriented professional who thrives in a fast-paced environment and wants to contribute to meaningful government projects.

A day in the life

• You will act as the primary escalation point for Tier 1 agents, offering your technical expertise to resolve complex issues and provide guidance.
• You will oversee the administration of user accounts and access permissions, ensuring that security and operational standards are consistently met.
• You will lead incident response efforts during system outages, working closely with management and technical teams to restore services quickly.

Who you are

You are a problem-solver who communicates effectively in both English and Spanish. You bring a solid foundation in IT support and a desire to grow your career in system administration. Your background includes:

• At least two years of experience in a technical support, help desk, or system administration environment.
• An associate degree in IT, Computer Science, or a related field, or an equivalent combination of education and professional experience.
• Proven ability to manage user accounts and troubleshoot access or authentication issues within enterprise applications.
• Familiarity with incident management procedures and the ability to work within established service level agreements.
• Strong analytical skills and experience using ticketing systems to document and track resolutions.

Why you'll love it here

We believe that our team members perform their best when they have the right balance between their professional and personal lives. We are committed to fostering an environment where you can be yourself, collaborate with talented colleagues, and continue learning. Our benefits include:

• Flexible work schedules to help you manage your time effectively.
• The convenience of a remote work environment.
• Access to excellent training and career development opportunities to help you reach your professional goals.