Application Support Manager at Exiger

At Exiger, we are dedicated to making the world a safer place to do business. We provide corporations, government agencies, and banks with innovative, technology-enabled SaaS solutions that tackle the growing complexity of global risk and compliance. Our award-winning AI platform, DDIQ, helps our clients navigate critical challenges in ESG, cybersecurity, financial crime, and supply chain risk. Driven by our core values of integrity, innovation, and trust, we are committed to building a more sustainable and secure environment for our partners worldwide.

The role

We are seeking a mid-level Application Support Manager to join our team on a full-time basis. This is a hybrid role based in Canada that requires working afternoon hours in PST or MT time zones to ensure consistent coverage for our APAC business operations. You will report directly to the Director of Customer Success, serving as a vital link between our internal teams and our clients to ensure they receive the highest level of technical support throughout their journey with us.

Core responsibilities

• Build and maintain strong, long-lasting relationships with our clients while training them on our product suite to ensure they derive maximum value from our solutions.
• Take full ownership of technical support issues, providing end-to-end resolution through email and web conferencing while proactively identifying opportunities for process automation.
• Collaborate with our development and technical operations teams by participating in new product testing, providing actionable feedback, and assisting with server-related tasks.

Skills and experience

To be successful in this role, you should possess a strong technical background and a passion for problem-solving. We are looking for candidates who demonstrate the following:

• At least 3 to 5 years of experience in a technical support environment.
• Proficiency in data analysis and Excel, along with familiarity using API tools like Postman.
• Experience with Okta or similar identity providers, as well as Jira or other service desk and issue-tracking software.
• Strong communication skills and a proven ability to manage multiple priorities effectively.
• Technical expertise in areas such as database administration, scripting, or technical writing is highly valued.

Compensation and benefits

We offer a competitive annual salary range of CAD 60,000 to CAD 71,000. In addition to your compensation, you will have access to a comprehensive suite of benefits designed to support your well-being and professional growth:

• Industry-leading dental and vision insurance.
• A hybrid work environment that offers flexible hours.
• Access to dedicated wellness programs to support your health.
• Opportunities for professional development, including support for educational certifications.

How to apply

If you are passionate about technology and eager to contribute to a mission-driven team, we would love to hear from you. Please submit your application to be considered for this position. We look forward to reviewing your background and discussing how your skills can help us continue to make the world a safer place to do business.