Application Support Lead at Trendyol Group

Since our founding in 2010, we have grown from a dynamic start-up into Turkey's first decacorn, earning the trust of 250,000 sellers and 30 million customers. Our journey is supported by world-class investors like Alibaba and Softbank, and we have expanded our footprint into major international hubs including Berlin, Amsterdam, Luxembourg, and London. We believe that technology is the true engine of e-commerce. As one of the top five e-commerce companies in the EMEA region, we process over 1.5 million parcel deliveries daily across 27 countries. Our ecosystem includes specialized services like Trendyol Tech, Trendyol Express, Dolap, and Trendyol Go, all working toward our vision of becoming a global leader in e-commerce while empowering SMEs and promoting women's economic advancement.

Key outcomes

• Provide strategic leadership and direction for our Application Support teams.
• Design and implement processes that optimize the delivery of application support.
• Manage team performance by setting clear goals, offering coaching, and building a culture of continuous improvement.
• Mentor team members by sharing your technical expertise and leadership experience.
• Collaborate with development teams to resolve complex technical issues and identify preventative measures for recurring problems.
• Analyze support data and reporting to uncover opportunities for functional improvement.
• Stay current with emerging technologies and industry best practices.

Requirements

• A bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.
• At least 5 years of experience in application support or a similar technical leadership role.
• A proven history of leading and motivating high-performing teams.
• Strong knowledge of IT infrastructure and software development lifecycles.
• Exceptional analytical and problem-solving abilities.
• Excellent communication skills, with a focus on coaching and interpersonal leadership.
• The ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Experience working within cross-functional teams.
• Proficiency in English.
• Experience in the logistics or e-commerce sectors.
• Familiarity with knowledge base management tools.
• The ability to work from our office locations when required.

Compensation

We are committed to the professional growth of our employees and provide a comprehensive benefits package to support your career and well-being. This includes:

• A flexible hybrid work model that balances remote productivity with collaborative in-office time.
• Access to professional development programs and a dedicated learning budget.
• Flexible working hours to support work-life balance.
• The opportunity to participate in a two-month remote work program during the summer months.

How to apply

If you are ready to take on a leadership role within a fast-growing, technology-driven environment, we invite you to submit your application. We look forward to reviewing your experience and discussing how you can contribute to our mission of enabling commerce through technology.