Application Support Lead at Trendyol Group

Since our founding in 2010, we have operated with an agile, start-up spirit that propelled us to become Turkey's first decacorn. We serve approximately 30 million customers and support 250,000 sellers, backed by global investors like Alibaba and Softbank. As one of the top five e-commerce companies in EMEA, we deliver over 1.5 million parcels daily across 27 countries. Our mission is to create a positive impact in our ecosystem by enabling commerce through technology, whether through our R&D center, our logistics network, or our platforms for second-hand goods and instant delivery. We are committed to sustainability, digitizing small businesses, and empowering women in the economy.

The role

We are seeking an Application Support Lead to join our technology team on a full-time, hybrid basis in Turkey. This is a leadership position intended for an experienced professional who can guide our support operations while maintaining the high-performance standards of our platforms. You will play a critical role in ensuring our systems remain scalable and efficient as we continue to expand our global footprint.

Core responsibilities

• Provide strategic direction and leadership to our application support teams to ensure high-quality service delivery.
• Develop and implement optimized processes that improve our support workflows and overall system reliability.
• Foster a culture of continuous improvement by coaching team members, setting clear performance goals, and sharing your technical expertise.

Skills and experience

To be successful in this role, you should bring a strong background in technical leadership and a passion for e-commerce. We are looking for the following qualifications:

• A bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.
• At least 5 years of experience in application support or a similar technical leadership capacity.
• A solid understanding of software development lifecycles, IT infrastructure, and knowledge base management tools.
• Proven ability to lead and motivate high-performing, cross-functional teams in a fast-paced environment.
• Strong analytical and problem-solving skills, with a good command of the English language.
• Prior experience within the e-commerce or logistics industries is highly valued.

Compensation and benefits

We believe in supporting your growth and well-being through a variety of perks designed for a modern, flexible workplace:

• Hybrid work model that balances remote productivity with collaborative office time.
• Access to a dedicated learning budget and professional development opportunities.
• Flexible hours to help you manage your work-life balance effectively.
• The option for remote work, including a two-month program to work from abroad during the summer.

How to apply

If you are ready to take on big challenges and contribute to a team that prioritizes collaboration and innovation, we would love to hear from you. Please submit your application to join us in shaping the future of global e-commerce. We value potential and talent, and we look forward to reviewing your background.