Application Support Engineer
Hybrid
Full Time
#Engineering
#C#
#.NET
#SQL
#Troubleshooting
#Customer Support
Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.
Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.
Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.
Application Support Engineer - C#, .NET & SQL (Hybrid - Bangalore)
Job Responsibility:
- Provide Technical Support on Application and Configuration for Riversand SaaS product with global customer footprint on 24x7 operational environment.
- Provide timely response and resolution for customers with SLA management & tracking.
- Own, resolve, and restore technical and operational issues with Root Cause Analysis (RCA) of incidents.
- Debugging, troubleshooting, and testing the software and Application issues. Should be able to reproduce and resolve in lower environments before applying changes in production environments.
- Owns and drives end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication.
Should conduct periodic customer cadence call to review the tickets history and improvement process for customer environment. - Contribute to the knowledge base and documentation for Application Support improvements.
- Passion and enthusiasm for problem solving and customer facing skills.
| Technical Skills Required |
- Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major).
- 2 + years of relevant experience with progressively responsible experience in Application Software Support.
- You have supported global customer over Email, Remote troubleshooting & Phone.
Willing to work on 24x7 environment with shift roster. - Excellent written and oral communication skills.
- Ticketing Tool: Team Foundation Server (TFS), RMTrack or Jira
- Experience in previous consulting or customer-facing roles is required.
- Programing skills – C#.net & SQL
- Any other MDM product knowledge would be an asset.
Work Location - Bangalore (Hybrid)
#LI_Hybrid_Bangalore
Diversity, Equity & Inclusion
Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
