Application Support Engineer at Zuora

At Zuora, we are dedicated to powering the Subscription Economy. We help businesses move away from one-time product sales toward recurring, customer-centric relationships that foster sustainable growth. Our multi-product suite transforms how industries monetize their offerings and optimize digital experiences for subscribers worldwide. We are currently looking for a Senior Application Support Engineer to join our global team in India. This is an on-site, full-time role where you will serve as a vital advocate for our customers, ensuring they receive high-level technical guidance and resolution for complex software issues.

Key outcomes

• Provide expert-level support for the Zuora Billing product, acting as a subject matter expert for your colleagues.
• Manage the full lifecycle of customer issues, from initial contact via tickets or Zoom to final resolution.
• Collaborate with our product and engineering teams to address bugs and advocate for features that improve the customer experience.
• Participate in a 24/7 global support rotation, which includes handling urgent escalations and working scheduled shifts.
• Contribute to the Zuora Community by sharing solution articles and responding to customer inquiries.
• Maintain ownership of complex technical challenges, ensuring they are prioritized correctly based on their impact.

Requirements

• At least 5 years of professional experience in technical or application support.
• A degree in Computer Science, Engineering, or a related field, or equivalent significant technical experience.
• Proven technical proficiency with SaaS application technologies, including REST API, SQL, XML, SOAP API, Java, JavaScript, and web services.
• Experience working with financial or billing enterprise software.
• Excellent written and verbal communication skills in English, with the ability to explain technical concepts to diverse audiences.
• A history of working in rotational, 24/7 shift environments.
• A proactive, positive mindset and the ability to remain calm while navigating high-pressure situations.

Preferred qualifications

• Familiarity with SaaS integration workflows.
• Direct experience working with the Zuora Billing platform.
• Proficiency with tools such as Zendesk, Slack, Kibana, Postman, and database query languages.

Compensation

We provide a comprehensive benefits package designed to support your health and well-being. This includes medical insurance and paid time off to ensure you have the flexibility to balance your professional and personal life.

How to apply

If you are passionate about solving complex technical problems and want to help us shape the future of the Subscription Economy, we encourage you to apply. Please submit your application through our careers portal to begin the process.