Application Support Engineer at Rothesay

Rothesay is the UK's leading pensions insurance specialist, managing over £70 billion in assets to secure the futures of more than one million people. We are looking for a Senior Application Support Engineer to join our team in the United Kingdom on a full-time, on-site basis to help maintain and modernize our critical technology infrastructure.

Responsibilities

• Provide expert first and second-line support for our in-house applications used by trading, operations, quant, and pricing teams.
• Monitor system performance proactively to ensure high availability and resolve technical issues as they occur.
• Collaborate with developers to debug applications, fix issues, and implement functional improvements.
• Build automation tools to increase operational efficiency and prevent recurring system problems.
• Manage and optimize complex batch job processes to ensure all service level agreements are met.
• Lead incident management and perform root cause analysis from initial report through to final resolution.
• Partner with stakeholders to deliver technical solutions that address specific business challenges.
• Oversee the transition of new applications into production, ensuring all documentation and support guides are complete.

Must-haves

• A minimum of 5 years of experience in production or application support, ideally within the financial services sector.
• A Bachelor’s degree in Computer Science or a related technical discipline.
• Strong proficiency in scripting languages such as Python, Shell, or PowerShell.
• Solid experience with Linux/Unix environments and troubleshooting REST APIs.
• Ability to query and investigate database issues using MSSQL or PostgreSQL.
• Practical experience with Git and CI/CD pipelines.
• Exceptional analytical skills with the ability to debug code and read stack traces.
• Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• A proactive, client-focused mindset and meticulous attention to detail.

Nice-to-haves

• Experience with cloud environments, specifically AWS or Azure.
• Familiarity with monitoring and alerting tools like ELK or Grafana.
• Prior experience working directly with traders or quantitative analysts.
• Knowledge of fixed income, fixed income derivatives, or the pensions industry.

Benefits

• The opportunity to work with a collaborative team at the forefront of the pensions insurance industry.
• A professional office environment that values diversity, inclusivity, and long-term career growth.