Application Support Analyst at WPP

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

GroupM is the world’s leading media investment company responsible for more than $63B in annual media investment through agencies Mindshare, MediaCom, Wavemaker, Essence and m/SIX, as well as the outcomes-driven programmatic audience company, Xaxis and data and technology company Choreograph. GroupM’s portfolio includes Data & Technology, Investment and Services, all united in a vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business.

The GroupM IT team in WPP IT are the technology solutions partner for the GroupM group of agencies and are accountable for co-ordinating and assuring end-to-end change delivery, managing the GroupM IT technology life-cycle and innovation pipeline.

This role will support Australian local market applications along with the implementation of future systems that are needed by local business. As part of the team focusing on technology delivery, you’ll be responsible for the administration, monitoring and maintenance of applications across all business units. You will work closely with internal and external stakeholders to address usability concerns, document solutions and support the product lifecycle

What you'll be doing:

• Provide ongoing L1 and L2 support to users
• Application Administration inc masterfiles, data management and data mapping activities
• Liaise with end users to identify issues or areas for improvement, relaying development requests to third party vendors and regional/global teams
• Develop, maintain processes and monitor application performance metrics
• Perform application testing and assist in the design and documentation of system processes
• Assist in upgrades including planning, testing and communications
• Ensure application collateral including documents, manuals, policy documents etc are kept up to date and are available
• Lead and manage projects autonomously, identifying potential risks and communicating status in a timely manner
• Build relationships with key business units and stakeholders / third party vendors / regional contacts
• Obtain a thorough understanding of media, media systems and processes at GroupM Australia across all business units  

What you'll need:

• Able to work on multiple projects/tasks simultaneously; a self-starter and independent worker. You will need to be flexible and be able to switch “hats” seamlessly.
• Excellent analytical and critical thinking skills - able to analyse and solve problems
• Excellent communication and interpersonal skills to liaise with people at various levels of the business (both internal and external) with confident verbal and written communication.
• High attention to detail and ability to meet deadlines in a fast paced environment
• Strong documentation skills
• Highly skilled in Excel, Word, and other word processing software programs
• Minimum of 3 years of experience working as Support Analyst (Business or Technical)
• Experienced in working with third-party vendor service/support teams
• Media industry experience (nice to have)
• Demonstrated experience with relational databases, such as SQL, Oracle and ability to write SQL commands is required
• Able to communicate in English  

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?