Application Support Analyst at WPP

WPP serves as a global creative transformation company, utilizing the power of creativity to build better futures for our people, planet, clients, and communities. With a network of over 115,000 talented individuals across 110 countries, we provide transformative ideas through an integrated approach to communications, experience, commerce, and technology. We are proud to partner with many of the world's most significant organizations, including major global brands and industry leaders. As part of our commitment to innovation, our GroupM IT team acts as a vital technology solutions partner, managing the lifecycle and delivery of systems that shape the future of media investment.

Key outcomes

• Provide dedicated L1 and L2 support to our users while managing application administration, including master files, data management, and data mapping.
• Collaborate with end users to identify technical issues or improvement opportunities, coordinating with third-party vendors and global teams to implement solutions.
• Monitor application performance metrics and develop processes to ensure optimal system health.
• Execute application testing and assist in the design and documentation of essential system processes.
• Manage system upgrades by overseeing planning, testing, and internal communications.
• Maintain up-to-date application collateral, such as manuals and policy documentation.
• Lead projects autonomously, identifying risks and providing timely status updates to stakeholders.
• Cultivate strong relationships with business units, external vendors, and regional contacts to ensure alignment with media system requirements.

Requirements

• A minimum of 3 years of experience working as a business or technical support analyst.
• Strong proficiency in relational databases, including the ability to write SQL commands for SQL and Oracle environments.
• Advanced skills in Microsoft Excel, Word, and related office software.
• Demonstrated experience collaborating with third-party vendor service and support teams.
• Excellent analytical and critical thinking skills, with the ability to solve complex problems independently.
• Strong documentation skills and a high level of attention to detail.
• Exceptional communication and interpersonal abilities, with fluency in English to engage with stakeholders at all levels.
• The ability to manage multiple projects simultaneously as a self-starter who adapts easily to changing priorities.

Preferred qualifications

• Prior experience working within the media industry.

Compensation

We offer our team members the opportunity to work with passionate and inspired colleagues in a culture that celebrates extraordinary work. You will have access to unparalleled scale and opportunity, allowing you to influence projects that have a significant impact on the industry. We provide challenging and stimulating work that will allow you to grow as part of a group of creative problem solvers.

How to apply

If you are ready to join a global leader and contribute to our mission of creative transformation, we invite you to submit your application. We are an equal opportunity employer and welcome candidates from all backgrounds to join our inclusive and collaborative team.