Application Support Analyst at Cimgroup

CIM Group is a community-focused owner, operator, lender, and developer of real estate and infrastructure. Since our founding in 1994, we have grown into a diverse team of over 1,000 employees working on projects across the Americas. We are dedicated to identifying and creating value in real assets that benefit the communities where we invest. Our work delivers jobs, creates comfortable spaces for people to live and work, and provides essential, sustainable infrastructure. We are looking for a Senior Application Support Analyst to join our team on a full-time, on-site basis in the United States.

Key outcomes

• Manage Tier 1 and 2 Salesforce support requests, including user access, permissions, report configuration, and troubleshooting error messages.
• Serve as the primary point of contact for Salesforce inquiries, ensuring timely resolution and clear communication with stakeholders.
• Debug technical issues and propose scalable, long-term solutions to improve system efficiency.
• Identify opportunities for automation and collaborate with the senior business systems team to implement improvements.
• Perform routine data tasks, such as bulk uploads for fund closing commitments.
• Provide administrative support for additional business applications, including Yardi, Docusign, Tenrox, and Workiva.
• Maintain comprehensive documentation for Salesforce procedures, FAQs, and automation workflows.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
• At least 3 years of experience as a Salesforce Administrator or power user, ideally supporting environments with 30 to 100+ users.
• Minimum of 1 year of experience in business systems application support, preferably within the real estate, banking, or investment sectors.
• Strong proficiency with Salesforce core and custom objects, permission sets, validation rules, approval processes, and formula fields.
• Hands-on experience with Salesforce automation tools, including Flows, Process Builders, and SOQL.
• Proven ability to migrate processes from Salesforce Classic to Lightning.
• Excellent professional communication and documentation skills.
• Fluency in English.

Preferred qualifications

• Active certification as a Salesforce Administrator or Platform App Builder.
• Experience using administrative tools such as Workbench and DataLoader.
• Advanced MS Excel skills for ETL processes and data management.
• Familiarity with the ServiceNow ticketing system.

Compensation

The anticipated base pay range for this position is $65,000 to $85,000 per year, with potential eligibility for a discretionary bonus. We offer a robust benefits package designed to support your well-being, including:

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) savings plan with a company match.
• Generous paid time off, including vacation, sick leave, 10 designated holidays, and bereavement leave.
• Up to 16 weeks of paid parental leave.
• Professional development programs and wellness initiatives.
• Company-paid life and disability insurance.
• Health Savings Account with employer contributions.
• Volunteer time off.

How to apply

If you are a self-starter with a passion for Salesforce administration and a desire to grow your technical expertise, we invite you to apply. Please submit your application to join our team and help us continue making a meaningful impact in our communities.