Cimgroup
Application Support Analyst
65k - 85k USD
On-site
Full Time
#Operations
#Technology
#Salesforce
#Docusign
#Workiva
Cimgroup is looking for a Application Support Analyst
Full TimeSeniorOn-siteUnited StatesOperationsTechnologySalesforceDocusignWorkivaEnglish401kPaid time offProfessional developmentWellness programsMedical insurance
65k - 85k USD per year
ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 1,000+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!
POSITION PURPOSE:
The Application Support Analyst (Salesforce) is primarily responsible for fielding all incoming Tier 1&2 Salesforce support requests for CIM. Support service will include understanding each teams’ business processes, investigating/troubleshooting reported issues, and providing administrator solutions. This role will assist other Salesforce Product and partner teams in refining processes, automating routine tasks and creating uniformity within the application. In addition to Salesforce, this role will provide some support (user creation and simple tasks) for other supported business applications such as Yardi, Docusign, Tenrox, Chatham & Workiva.
RESPONSIBILITIES:
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
TECHNICAL SKILLS REQUIREMENT:
WHAT CIM OFFERS:
At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:
• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes
• And more!
Actual base salary considers several factors, including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM, this role has the potential to receive a discretionary bonus in addition to base salary. The anticipated base pay range for the position in Los Angeles is $31.30 - $40.90 per hour.
HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:
At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
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Cimgroup
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0 applied
Company Size
1001-5000
Markets
Real Estate
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