Analyst, Workforce Management at Carvana

At Carvana, we are on a mission to change the way people buy cars by putting the customer at the center of everything we do. We are building a seamless, transparent, and efficient digital marketplace that removes the stress from the traditional car-buying experience. To support this vision, we rely on data-driven insights to ensure our Customer Care Department operates at its peak, providing the high level of service our customers expect and deserve.

The role

We are looking for a Mid-Level Analyst, Workforce Management to join our team on a full-time basis. This is an on-site individual contributor position where you will play a vital role in our strategic planning and resource alignment. You will be responsible for evaluating performance metrics and translating complex data into actionable insights that help our leadership team make informed business decisions.

Core responsibilities

• Gather and interpret data regarding team volume and productivity to identify trends, using statistical techniques to support our business goals.
• Develop detailed reports, flowcharts, and visual presentations to communicate findings and recommendations to senior leadership, ensuring we meet our service levels and staffing targets.
• Manage operational logistics, including interval level forecasting, schedule optimization for new hires, and the oversight of annual PTO allocations across various lines of business.

Skills and experience

To be successful in this role, you should possess a strong foundation in data analysis and clear communication. We require the following qualifications:

• A High School Diploma or GED equivalent is required, while a Bachelor’s degree is preferred.
• Advanced analytical skills, specifically in collecting, organizing, and disseminating large amounts of information with high accuracy.
• Proficiency with Microsoft Office, Google Suite, and database management systems.
• The ability to effectively communicate in English, both verbally and in writing.
• Strong attention to detail and the ability to multitask in a fast-paced office environment.
• A professional demeanor with the flexibility to work varied hours as needed.

Compensation and benefits

We provide a collaborative work environment where your contributions directly impact our operational success. We offer a space where you can grow your career while helping us maintain the high standards of our Customer Care Department.

How to apply

If you are a detail-oriented professional with a passion for workforce analytics and want to contribute to a company that is transforming the automotive industry, we would love to hear from you. Please submit your application through our careers portal to be considered for this opportunity.