Neighbor

Ambassador Program Manager

Remote

Contractor

#Marketing

#Storage

#Marketplace

#Recruitment

#People Management

#Google Sheets

#Microsoft Excel

#Program Management

#Data Analysis

#Operations

#Training

Neighbor is looking for a Ambassador Program Manager

Contractor Senior Remote Marketing Storage Marketplace Recruitment People Management Google Sheets Microsoft Excel Program Management Data Analysis Operations Training English Remote work

At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges.

We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started! To learn more, here is what one of our investors wrote after leading Neighbor’s Series A.

We are seeking a contract Ambassador Program Manager to join our team and lead our grassroots Crossposting Ambassador program. In this role, you will be responsible for growing and managing this program into a major marketing channel. The ideal candidate will have a background in multi-level or loyalty program marketing. Additionally, we are looking for individuals strong in people operations and a desire to achieve weekly and monthly goals.

About Our Program

The Neighbor Ambassador Program employs individuals in specific cities across the country to crosspost assigned Neighbor listings on platforms such as Facebook Marketplace, Craigslist, and OfferUp. Ambassadors are responsible for managing their own accounts on these platforms and responding promptly to incoming leads.

The Ambassador Program Manager will be responsible for recruiting and overseeing the efforts of the Ambassadors.

Responsibilities

Recruitment and Management:

Recruit new ambassadors through Upwork and other freelancer platforms

Create online training materials and "assignment posting sheets" using in-house AI tools

Program Operations:

Monitor ambassador performance and remove barriers to their success

Make decisions regarding the retention or removal of ambassadors from the program

Payouts and Commissions:

Manage the issuance of commissions to ambassadors for successful storage listing reservations

Verify the legitimacy of reservations and ensure accurate commission payouts

Data and Analytics:

Track and analyze program performance using relevant metrics and KPIs

Use data-driven insights to optimize recruitment, training, and retention strategies

Qualifications

Proven experience in recruitment, coaching, and people management

Strong operations skills, organization, and attention to detail

Excellent written and verbal communication skills

Highly proficient in Google Sheets and Microsoft Excel

Familiarity with Upwork and other freelancer platforms

Moderate understanding of UTM parameters

Ability to build and motivate teams while maintaining accountability

Experience in multi-level or loyalty program marketing (preferred)

You Should Apply If You

Excel at recruiting, coaching, and building motivated teams

Have a strong operations background and are detail-oriented

Are passionate about helping individuals achieve success

Can balance empathy with maintaining high performance standards

Are resilient and can push through challenges to achieve growth

Have a data-driven approach to program management and optimization

About Neighbor:

Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!

This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor!

Neighbor

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Company Size

51-100

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Ambassador Program Manager at Neighbor