AI Self-Service Program Manager at Samsara

Are you ready to help define the future of physical operations? At Samsara, we are the pioneers of the Connected Operations™ Cloud, providing a platform that helps organizations in agriculture, construction, field services, transportation, and manufacturing harness IoT data to improve safety, efficiency, and sustainability. We are looking for passionate individuals to join our team and help us digitally transform the industries that power the global economy.

What you bring

As a Senior AI Self-Service Program Manager, you will lead our Chatbot and Voice AI platforms to make customer support faster and more seamless. This full-time, remote position is open to candidates located anywhere. You will be responsible for turning our AI vision into measurable results by owning performance insights and refining our support strategy. Your core responsibilities include:

• Managing the daily operations of our AI self-service platforms to ensure high performance and reliability.
• Analyzing key metrics like containment, deflection, and customer satisfaction to drive continuous improvements.
• Collaborating with vendors, subject matter experts, and internal teams to optimize conversational design and integrate new AI capabilities.

Requirements

We are looking for a candidate who possesses a strong analytical and data-driven mindset. You should have at least eight years of experience in Support Operations, Knowledge Management, or AI platform management. A bachelor’s degree in Business or Information Systems is required, and a master’s degree is preferred. You must have a background in conversational design or prompt engineering, along with hands-on experience using AI technologies like chatbots or voice systems. Success in this role requires excellent communication skills, a proven ability to manage vendors and projects, and the capacity to collaborate effectively across both technical and non-technical teams.

What we offer

The annual base salary for this position ranges from $84,000 to $108,000. We are committed to supporting your long-term success and professional growth through our comprehensive rewards package, which includes the following benefits:

• Remote work flexibility.
• Flexible working hours.
• Professional development opportunities.
• Paid time off.
• Medical insurance.

How to Apply

If you are energized by the opportunity to build innovative solutions and want to join a high-caliber team that values collaboration and impact, we would love to hear from you. We encourage you to apply and share your unique experience with us as we continue to scale our operations and support our customers.