AI Sales Excellence Manager at IONOS DE

Are you ready to shape the future of digital infrastructure with a team that values innovation, open communication, and a genuine team spirit? At IONOS, we serve as the leading European partner for small and medium-sized businesses, providing everything from cloud hosting to advanced e-commerce tools for over six million customers across 18 global markets. We are currently looking for a passionate professional to join our growing team and help us drive our international expansion from our Karlsruhe location.

What you bring

As a Senior AI Sales Excellence Manager working in a full-time, hybrid capacity, you will bridge the gap between traditional performance management and cutting-edge artificial intelligence. Your work will be instrumental in optimizing our agent channels and scaling our sales efficiency. Your core responsibilities include:

• Managing and optimizing international performance KPIs for our sales and support channels by leveraging advanced AI tools.
• Taking end-to-end ownership of the design, training, and performance tuning of our conversational AI agents, including voice and chatbots.
• Orchestrating AI-driven omnichannel campaigns to enhance our cross-selling and upselling efforts across our extensive customer base.

Requirements

We are looking for a candidate who combines a sharp analytical mind with an entrepreneurial drive. You should have a strong background in sales, telesales, or performance management, ideally within the IT or cloud services sector. You must possess a deep understanding of how to utilize AI for process automation, forecasting, and attribution. Proficiency with BI tools and data analysis is essential, as is the ability to present complex concepts to stakeholders clearly. You need to be fluent in both German and English to succeed in our international environment, and you should be comfortable with occasional travel for team workshops or meetings.

What we offer

We believe that professional success and personal well-being go hand in hand. We provide a supportive environment where you can grow your career while maintaining a healthy work-life balance. Our benefits include:

• A flexible, hybrid working model with trust-based hours.
• Comprehensive professional development and training opportunities.
• Access to various wellness programs and health initiatives.
• Regular company retreats, workshops, and team events.
• Generous paid time off.

How to Apply

If you are excited about the prospect of integrating AI into sales excellence and want to contribute to a leading European cloud provider, we would love to hear from you. Please submit your application to join our team, and let us grow together as we continue to support the digital needs of businesses worldwide.