AI Engineer at Siena

We are Siena, and we are building the first intelligence layer for customer experience. Our team creates an operating system of AI agents designed to learn, remember, and act across every customer touchpoint, from shopping experiences to social media interactions. We are currently looking for a Senior AI Engineer to join our distributed, full-time team. This is a remote position open to candidates anywhere in the world who are excited to help us transform how businesses connect with their customers through empathetic, intelligent interactions.

Responsibilities

• Lead the development and experimentation of innovative AI features to push the boundaries of our product.
• Integrate and deploy advanced AI technologies into our core platform to enhance our customer service solutions.
• Collaborate closely with cross-functional team members to ensure the timely delivery of impactful, AI-driven features.

Requirements

• At least 3 years of professional experience building AI products using Large Language Models, embeddings, or other machine learning natural language technologies.
• A holistic approach to problem-solving, with the ability to convert complex technical challenges into elegant, business-oriented solutions.
• Strong communication skills, with the ability to explain intricate technical concepts clearly to both engineering peers and non-technical stakeholders.
• A user-centric mindset that prioritizes projects based on their real-world impact.
• Familiarity with our tech stack, which includes React, TypeScript, Node.js, and Postgres, is a plus.
• Experience with data pipeline tools such as Spark or DBT is highly valued.

What we offer

• The opportunity to work remotely with a globally distributed team at the bleeding edge of AI and customer experience.
• Equity compensation, allowing you to share in the success of the company you help build.
• A dedicated learning budget to support your professional growth and development.
• The chance to make a meaningful impact and tackle unsolved problems that will define the future of customer experience.