Account Success Manager
Hybrid
Full Time
#Customer Service
#Sales
#Customer Success
#Operations
#Project Management
#Process Management
#CRM
Are you ready to drive innovation and take real ownership of your work in a fast-paced environment? At CarOnSale, we are revolutionizing the automotive industry by building Europe's most modern digital marketplace for vehicle dealers. We combine marketplace, SaaS, and FinTech models into a unique ecosystem, and we are looking for someone who wants to make a tangible impact. If you are eager to shape the future of car trading while growing personally and professionally within a supportive team, we would love to have you on board.
What you bring
As a mid-level Account Success Manager, you will operate at the critical intersection of our customer base, sales, and operations departments. This is a full-time, hybrid position based in Germany where you will focus on operational excellence rather than traditional sales quotas. Your primary responsibilities include:
- Managing the end-to-end onboarding process for our major accounts to ensure they are set up for success on our platform.
- Optimizing complex operational workflows by identifying bottlenecks and implementing efficient solutions between buyers and sellers.
- Coordinating cross-functional communication between our internal teams and clients to maintain a high-quality, seamless user experience.
Requirements
We are looking for a proactive problem solver with 1 to 3 years of experience in customer success, operations, or project management. You should possess strong analytical skills and the ability to structure complex processes with ease. Fluency in both German and English at a C1 level is essential for managing our diverse stakeholder landscape. You should be comfortable working with CRM tools and have a natural aptitude for data-driven decision-making. We value candidates who are self-organized, resilient, and possess a hands-on mentality, as you will be responsible for keeping our marketplace running smoothly.
What we offer
We believe in supporting our team members both inside and outside the office. Our benefits package is designed to provide flexibility and long-term value as we scale together.
- Hybrid work model with the option for remote work.
- Paid time off, including 28 days of vacation plus additional holiday time and flexible work-from-anywhere days.
- 401k retirement savings contribution.
- Free gym membership through FitX or a subsidy for the Urban Sports Club.
- Equity compensation via our virtual stock options plan.
- A dedicated learning budget to support your professional development.
How to Apply
If you are excited about the prospect of digitalizing the automotive market and want to see the direct results of your work, we encourage you to apply. Simply send us your CV to start the conversation. We look forward to reviewing your application and potentially welcoming you to our team.
