Dazn

Account Relationship Manager

Spain

Hybrid

Full Time

#Marketing

#Gaming

#Customer Care

#Relationship Management

#Strategic Planning

#Data Analysis

#Design

#Event Planning

#Performance

#Team Management

#Stakeholder Engagement

#Communication

Dazn is looking for a Account Relationship Manager

Full Time Senior Hybrid Spain Marketing Gaming Customer Care Relationship Management Strategic Planning Data Analysis Design Event Planning Performance Team Management Stakeholder Engagement Communication Spanish English Hybrid work

At DAZN Bet, we are redefining how sports fans engage with their favorite games by blending the excitement of live sports with the thrill of betting. Launched in 2022 in partnership with DAZN, our mission is to bring fans closer to the action than ever before. We are a team of sports enthusiasts-from football and Formula 1 to boxing and basketball-dedicated to building a world-class platform that enhances the viewing experience. We are currently looking for a passionate individual to help us scale our impact and foster a culture of personalized customer management.

The role

We are seeking a Senior Account Relationship Manager to join our team on a full-time basis in our Madrid office. This is a hybrid role designed for a strategic leader who will drive growth through DAZN upgrades and external acquisitions. You will play a pivotal part in embedding a personalized approach to how we manage and reward our customers, working closely with our marketing and gaming departments to maximize profitability across all segments.

Core responsibilities

Develop and execute comprehensive strategic plans for high-value customer retention that align with our broader company objectives.
Analyze player data to identify key trends and preferences, allowing you to design and implement highly targeted, personalized campaigns.
Lead and mentor the account management team, conducting performance evaluations and fostering ongoing professional development.

Skills and experience

To be successful in this role, you should be an energetic and commercially aware professional with the following qualifications:

Proven experience in a similar relationship management role within the Betting and Gaming industry.
Strong leadership capabilities, ideally with experience operating within a multi-brand, complex, and dynamic environment.
Deep knowledge of Sportsbook and Gaming products.
Exceptional analytical skills, with the ability to translate data into actionable business strategies.
Fluency in both Spanish and English, as you will be collaborating with international stakeholders.
The ability to think quickly and respond effectively to the needs of VIP customers in high-pressure situations.

Compensation and benefits

We are committed to supporting our team members through a flexible work environment. This position offers the following benefit:

Hybrid work arrangements to help you balance your professional and personal life.

How to apply

If you are ready to make a significant impact and help us revolutionize the sports betting industry, we would love to hear from you. Please submit your resume in English. As part of our commitment to an accessible hiring process, please let us know if you require any adjustments for your interviews. We look forward to reviewing your application.

Dazn

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Account Relationship Manager at Dazn