Account Manager at Cargo-one

At cargo.one, we are on a mission to modernize the air cargo industry. Our digital platform serves as the leading solution for freight forwarders to search, compare, and book air freight capacity across a vast network of airlines. With an impressive NPS of +65 and the trust of thousands of global users, we are transforming a massive, manual industry into a streamlined digital experience. We are looking for a passionate Account Manager to join our remote-first team and help us drive growth and customer success within our SMB portfolio.

Key outcomes

• Onboard new customers effectively to ensure they derive maximum value from our platform from the very start.
• Manage the full sales cycle for upsell opportunities, including conducting demos and closing contract renewals.
• Own the growth of your SMB customer portfolio by consistently meeting and exceeding Annual Recurring Revenue targets.
• Engage proactively with clients to understand their specific workflows and recommend the right features to boost their productivity.
• Develop and execute strategic plans to educate your customers on new platform features and paid modules.
• Maintain a deep understanding of your portfolio, identifying key accounts and high-potential opportunities by region.
• Act as a bridge to our product team by sharing customer insights that help shape our future development.

Requirements

• Proven experience in a SaaS environment with a track record of driving customer expansion and revenue growth.
• Native or equivalent proficiency in both English and Italian.
• Strong commercial acumen and the ability to build trust-based relationships with a diverse customer base.
• Excellent organizational skills with the ability to manage multiple accounts in a fast-paced, high-growth setting.
• An entrepreneurial mindset that allows you to take initiative and solve problems with minimal guidance.
• A high level of technical proficiency and the ability to quickly master new digital tools.
• Strong analytical thinking skills to assess customer needs and provide tailored solutions.
• Exceptional communication skills, both written and verbal.

Preferred qualifications

• Direct experience within the freight forwarding or logistics sectors.
• Familiarity with CRM tools, such as Salesforce, for pipeline management and performance tracking.
• Experience using data analysis to prioritize account efforts and drive maximum impact.
• Additional language skills beyond English and Italian.

Compensation

We provide a comprehensive benefits package designed to support your work and well-being:

• A home office budget of €650 to help you set up your workspace, in addition to a company-provided laptop.
• Access to unlimited co-working spaces globally through our partnership with desana.
• 24 days of paid time off, plus local bank holidays and special leave options.
• Regular company retreats and team trips to foster our culture and build strong team connections.

How to apply

If you are excited about the prospect of joining an ambitious team and helping us redefine the air cargo industry, we invite you to apply. We look forward to reviewing your application and learning more about how your skills and experience can contribute to our continued success.