Account Manager at Rootly

We are looking for a Senior Account Manager to join our team at Rootly, where we are building the industry-leading incident management platform. Our mission is to help organizations worldwide resolve technical issues quickly and reliably, and we are currently carving out a brand new market segment in the process. With backing from top-tier investors like Y Combinator and trust from industry leaders such as NVIDIA, Figma, and Canva, we offer a transparent, high-growth environment where you can make a significant impact.

Responsibilities

• Manage and grow a dedicated book of business across North America to achieve full quota attainment.
• Lead the entire sales cycle for enterprise opportunities ranging from U$10K to over U$300K in annual recurring revenue.
• Position our platform as the premier choice for enterprise buyers by winning competitive deals.
• Drive revenue growth by acquiring new customers and executing strategies to penetrate high-value accounts.
• Identify opportunities to cross-sell additional services to existing clients to increase account profitability.
• Nurture long-term strategic partnerships to ensure high levels of customer satisfaction and retention.
• Create and deliver compelling product narratives and business insights to executive stakeholders.

Must-haves

• At least 3 years of experience selling enterprise software to both SMB and enterprise-level accounts.
• A proven track record of managing enterprise software quotas of at least U$1M.
• A consultative selling approach that focuses on teaching prospects and acting as a domain expert.
• Demonstrated ability to lead complex negotiations and finalize bespoke commercial agreements.
• Exceptional communication and relationship-building skills, whether working remotely or in person.
• Comfort navigating complex organizations to reach economic buyers and close deals.
• The ability to thrive with autonomy in a fast-paced, ambiguous startup environment.
• Fluency in English and the ability to explain technical B2B SaaS solutions to technical stakeholders.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous paid time off, including 3 weeks of vacation, unlimited sick and mental health days, and a company-wide end-of-year shutdown.
• A dedicated home office budget of $1,000.
• A coworking budget, including a WeWork membership.
• A personal learning and advancement budget.
• Annual company retreats to gather in person.
• Additional perks including a health and wellness budget, a travel budget for visiting teammates, and a provided MacBook Pro.