Account Manager at Instrumentl

Hello, we are Instrumentl. We are a mission-driven, YC-backed startup on a journey to become the most-loved grant discovery and management tool for the nonprofit sector. With over 3,000 clients ranging from local shelters to major institutions like the San Diego Zoo, we are building the future of fundraising automation. We are cash flow positive, growing rapidly, and looking for someone passionate to join our rocket ship.

Role at a glance

We are seeking a Junior Account Manager to join our team on a full-time, remote basis. This role is perfect for someone based in the continental US who is ready to act as a key face of our brand. You will work directly with our Sales Managers and VP of Sales to shape the future of our sales organization while supporting the incredible nonprofits that rely on our platform.

Your impact

• Own and nurture a portfolio of existing customers, helping them maximize the value they get from our platform while identifying opportunities for expansion.
• Execute proactive outreach to strategic accounts using personalized, creative tactics to drive growth.
• Conduct consultative discovery sessions to match our nonprofit partners with the right solutions for their evolving fundraising workflows.

What you'll need

We are looking for a candidate who is comfortable working in English and possesses a blend of technical aptitude and genuine empathy. You should be a proactive problem solver who enjoys building long-term relationships.

• 1–3 years of experience in account management, customer success, or closing roles within a SaaS environment.
• A strong grasp of consultative selling techniques, including experience with upsell or cross-sell motions.
• Tech-savviness and familiarity with tools such as HubSpot, Salesforce, Zoom, Slack, and Gong.
• A proactive mindset that allows you to spot customer signals and reach out before they even ask for help.
• Excellent communication skills and the grit to learn, grow, and master the role through coaching.
• Bonus points if you have prior experience working with nonprofits, fundraising, or in a remote startup setting.

Perks and compensation

We offer a supportive environment where you can do meaningful work alongside a talented, collaborative team. Our benefits include:

• 100% covered medical, dental, and vision insurance for employees, with 50% coverage for dependents.
• A generous paid time off policy, including parental leave.
• 401k retirement plan.
• A company laptop and a dedicated stipend to build your ideal home office.
• Regular company retreats to connect with your colleagues in person.
• The opportunity to support incredible nonprofits across the US as they move the world forward.