Account Manager
65k - 65k USD
On-site
Full Time
#Customer Service
#Product
#Relationship Management
#CRM
#Analytical Mindset
#Customer Care
#Data Driven
At Jackpot, we are on a mission to modernize the massive lottery industry by building the world’s most user-friendly digital gaming platform. With $42.5M in Series A funding and backing from legendary names in sports and entertainment, we are rapidly scaling our team. We are looking for talented individuals who want to help us bring this traditional market into the 21st century. If you are ready to join a team of alumni from industry leaders like Google, Twitch, and DoorDash, we want to hear from you.
Role at a glance
We are seeking a mid-level Account Manager to join our team on a full-time, on-site basis in Canada. In this role, you will be a vital contributor to our business, acting as the primary point of contact for our high-profile clients and ensuring they receive a world-class experience as we continue to grow.
Your impact
- Manage a portfolio of approximately 150 valued clients while proactively identifying opportunities to enhance their experience and increase brand loyalty.
- Serve as a dedicated advocate for your clients by collaborating cross-functionally to resolve escalations and streamline their journey.
- Utilize a data-driven approach to track performance KPIs and educate customers on new product features to maximize their value.
What you'll need
- 3 to 5 years of experience in relationship management with a proven track record of sustaining high-value partnerships.
- 2 to 3 years of experience consistently meeting productivity targets.
- An analytical mindset with proficiency in CRM database management and a comfort level working with data to understand customer trends.
- A self-motivated, tenacious personality with the ability to build functions from the ground up in a fast-paced, high-growth environment.
- Strong communication skills in English and the ability to navigate complex, shifting priorities with a solutions-oriented attitude.
Perks and compensation
The base salary for this position is $85,000 CAD. Beyond the compensation, you will enjoy:
- The opportunity to have a genuine voice in our product development and leave your fingerprints on our business.
- A supportive culture built on trust and accountability.
- The benefits of a start-up career environment without the typical start-up pains.
